Code Compliance Certificate Coordinator

Auckland Council; North Shore; Hybrid; NZD 68,000 - 78,000; Full time

Job summary

Auckland Council’s Building Consents Department is seeking a CCC Coordinator, based in Albany, reporting to the Manager Field Surveying. The role supports delivery of Code Compliance Certificate services with a focus on accuracy, timely information, and a positive customer experience.

You will work with CCC Assessors, Team Leaders and stakeholders to coordinate admin processes, manage workflows and ensure regulatory requirements are met in a fast-paced environment.

Qualifications

• Proven customer service and administrative experience, ideally with 4-5 years in a busy administrative environment.
• Knowledge of the New Zealand Building Act, Building Code, Code Compliance Certificate requirements, and broader local government regulatory frameworks
• Working within statutory timeframes and compliance-focused environments while maintaining a high level of accuracy
• Microsoft Word, Excel, Outlook and PowerPoint proficiency
• Training, coaching, or supporting colleagues in systems, processes, and best practice
• Building effective working relationships and communicating confidently with a wide range of internal and external stakeholders

Responsibilities

• Support CCC Assessors and Team Leaders with the efficient management of applications and related workflows
• Managing CCC email inboxes, phone inquiries, correspondence, and customer requests
• Maintaining accurate records and ensuring Code Compliance Certificate files and information are captured and managed correctly
• Investigating and responding to customer enquiries, issues, and complaints, escalating where appropriate
• Prioritising and managing competing demands while maintaining a high level of accuracy and service

Skills

Customer service

Administration

Regulatory knowledge

Time management

Stakeholder communication

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

• Join a dynamic team, passionate about our customers and stakeholders
• Hybrid work opportunity for better work-life balance
• Permanent, full-time opportunity based in Albany

Auckland Council’s Building Consents Department has an opportunity for a Code Compliance Certificate (CCC) Coordinator, based in Albany and reporting to the Manager Field Surveying.

This is an excellent opportunity for an organised, customer-focused administrator who enjoys working in a regulatory environment As a CCC Coordinator, you will play a key role in supporting the delivery of Code Compliance Certificate services, ensuring customers receive timely, accurate information and a positive experience throughout the process.

Working closely with CCC Assessors, Team Leaders, customers, and internal stakeholders, you will help coordinate and manage critical administrative and compliance processes while ensuring statutory requirements and service standards are met. This fast-paced role will suit someone who thrives on managing competing priorities, enjoys problem-solving, and is motivated by finding ways to improve processes and customer outcomes.

Day-to-day you could expect to work on:

• Supporting CCC Assessors and Team Leaders with the efficient management of applications and related workflows
• Managing CCC email inboxes, phone enquiries, correspondence, and customer requests
• Maintaining accurate records and ensuring Code Compliance Certificate files and information are captured and managed correctly
• Investigating and responding to customer enquiries, issues, and complaints, escalating where appropriate
• Prioritising and managing competing demands while maintaining a high level of accuracy and service

This role requires experience in administration, customer service, or regulatory support roles, along with a sound understanding of regulatory processes and a commitment to delivering excellent customer service.

You are a highly organised and adaptable professional who thrives in a fast-paced environment and can confidently manage competing priorities. With a strong eye for detail and a commitment to accuracy, you enjoy working within structured processes and take pride in delivering high-quality outcomes.

Comfortable working across multiple systems, you are approachable, customer-focused, and solutions-oriented, with the ability to build positive relationships, exercise sound judgement, and identify opportunities to improve processes and service delivery.

We will be looking for specific experience with:

• Proven customer service and administrative experience, ideally with 4-5 years in a busy administrative environment, including managing customer enquiries, correspondence, and complaints with professionalism and sound judgement
• Knowledge of the New Zealand Building Act, Building Code, Code Compliance Certificate requirements, and broader local government regulatory frameworks
• Working within statutory timeframes and compliance-focused environments while maintaining a high level of accuracy
• Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Training, coaching, or supporting colleagues in systems, processes, and best practice
• Building effective working relationships and communicating confidently with a wide range of internal and external stakeholders

If you are a proactive, systems-savvy professional who enjoys delivering exceptional customer service while supporting an important regulatory function, we'd love to hear from you.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Salary range $68,000 - $78,000 per annum (based on skills & experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.