Code Compliance Coordinator – Regulatory Admin Specialist

Auckland Council; North Shore; Hybrid; NZD 68,000 - 78,000; Full time

Job summary

Auckland Council’s Building Consents Department is seeking a CCC Coordinator, based in Albany, reporting to the Manager Field Surveying. The role supports delivery of Code Compliance Certificate services with a focus on accuracy, timely information, and a positive customer experience.

You will work with CCC Assessors, Team Leaders and stakeholders to coordinate admin processes, manage workflows and ensure regulatory requirements are met in a fast-paced environment.

Qualifications

• Proven customer service and administrative experience, ideally with 4-5 years in a busy administrative environment.
• Knowledge of the New Zealand Building Act, Building Code, Code Compliance Certificate requirements, and broader local government regulatory frameworks
• Working within statutory timeframes and compliance-focused environments while maintaining a high level of accuracy
• Microsoft Word, Excel, Outlook and PowerPoint proficiency
• Training, coaching, or supporting colleagues in systems, processes, and best practice
• Building effective working relationships and communicating confidently with a wide range of internal and external stakeholders

Responsibilities

• Support CCC Assessors and Team Leaders with the efficient management of applications and related workflows
• Managing CCC email inboxes, phone inquiries, correspondence, and customer requests
• Maintaining accurate records and ensuring Code Compliance Certificate files and information are captured and managed correctly
• Investigating and responding to customer enquiries, issues, and complaints, escalating where appropriate
• Prioritising and managing competing demands while maintaining a high level of accuracy and service

Skills

Customer service

Administration

Regulatory knowledge

Time management

Stakeholder communication

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Job description

Auckland Council’s Building Consents Department is seeking a CCC Coordinator, based in Albany, reporting to the Manager Field Surveying. The role supports delivery of Code Compliance Certificate services with a focus on accuracy, timely information, and a positive customer experience.

You will work with CCC Assessors, Team Leaders and stakeholders to coordinate admin processes, manage workflows and ensure regulatory requirements are met in a fast-paced environment.