Regulatory Support Officer

Auckland Council; Auckland; Híbrido; NZD 58.000 - 70.000; Jornada completa

Descripción de la vacante

Auckland Council’s North West Auckland Regulatory Support Team is seeking a new team member to join their dynamic and supportive team.

You’ll provide efficient administration support to our stakeholders, manage licensing and compliance processes, and help ensure smooth operation of our regulatory service delivery.

This permanent full-time role is based at Albany Hub, offering development opportunities and a chance to work in a busy, customer-focused environment.

Formación

• At least 3 years’ experience in admin and customer service, preferably in a regulatory environment.
• Strong written and verbal communication abilities.
• Excellent time management across diverse tasks.
• Detail-oriented with high accuracy.

Responsabilidades

• Process applications and requests to keep databases up to date.
• Follow key processes for registration, licensing, and invoicing tasks.
• Collaborate with stakeholders to deliver high-end customer service.
• Maintain written communication and phone calls with internal and external customers.

Conocimientos

Administrative experience

Customer service

Regulatory environment experience

Time management

Attention to detail

Communication skills

Herramientas

MS Office

Descripción del empleo

Select how often (in days) to receive an alert:

• Make a real impact behind the scenes at Auckland Council
• Opportunity for personal development and professional career growth
• Permanent full-time position – Albany Hub

He angitūtanga: The opportunity

Auckland Council’s North West Auckland Regulatory Support Team is looking for a new team member to join their dynamic and supportive team.

You’ll have the opportunity to use your solid organisational skills to provide efficient administration support to our various stakeholders, key accounts and qualified partners.

Ensuring the smooth running of our Auckland Council’s Licensing and Compliance service delivery process.

Day-to-day you could expect to work on:

• Processing applications and requests to ensure all databases/systems are accurately maintained and up to date.
• Ensuring all key processes are followed to facilitate registration, licensing of applications, and financial tasks such as invoicing are carried out correctly.
• Working with various stakeholders, key accounts and qualified partners to deliver high end customer service.

This includes written communication and phone calls while maintaining a high level of service to internal and external customers through various platforms.

He kōrero mōu: About you

Ideally, you will have experience in a regulatory environment but more so your outstanding ability to handle high volumes and passion for learning a variety of roles that fall within this team. You will be a top-notch administrator who is system savvy, competent in the use of MS Office applications, and can easily adapt to new systems. You will have worked within a busy professional environment and easily build excellent working relationships. Your proactive nature along with your great attention to detail will make you perfect for this role.

We will be looking for:

• At least 3 years’ experience in an administrative and customer service role is desired, preferably in a regulatory environment
• Customer focused attitude with a commitment to continuous improvement
• Excellent verbal and written communication skills
• Proven time management skills with an ability to manage a diverse range of tasks and processes
• Attention to detail and high standard of accuracy

Ngā āhuatanga kei a mātou: What we offer

Licensing and Compliance provides compliance services for the directorate, administering the rules and bylaws that promote public health and protect Aucklanders from nuisance and harm, to ensure Auckland is a safe and healthy city, a great place to live, work, and play, with an outstanding environment for now and future generations.

It is the largest local government compliance operation in Australasia and deals with a substantial proportion of the requests for service received by the Council. Compliance activities are delivered through both planned, scheduled activities and unplanned responsive requests for service. With a thirst for learning, you’ll continually grow your knowledge with our in-depth training and exposure to various facets of Licensing and Compliance.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of.

As part of our organisation, please view a range of our: benefits

Applications close: 23rd of Oct 2026

Salary range is Living Wage - $64,000 (Based on skills & experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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