Team Leader Project Assessment | Building Consent Processing Team

Auckland Council; North Shore; Hybrid; NZD 125,000 - 135,000; Full time

Job summary

Auckland Council is seeking a Team Leader to guide the Project Assessment team within the Building Consent Processing division. Based at the Albany Hub, this role delivers high-quality, compliant consent decisions while championing customer-focused service and continuous improvement.

You will lead a regional team, ensure adherence to accreditation and policies, and drive efficient, consistent practices to enhance customer satisfaction and outcomes for Auckland’s safe, sustainable buildings.

Qualifications

• Substantial experience in a building regulatory, construction, or similarly related environment.
• Proven experience managing or supervising a large team.
• Extensive experience in a building consents processing environment.
• Sound knowledge of policies, local government legislation and relevant case law.
• Strong process orientation, negotiation and conflict resolutions skills.

Responsibilities

• Support and champion continuous improvement initiatives, actively fostering a culture of ongoing development within your team.
• Provide oversight of building consent application processing, ensuring adherence to relevant policies and procedures.
• Coach, mentor, and motivate team members to ensure the effective and efficient delivery of services.
• Share your professional expertise through training, helping to broaden the skills and knowledge of others and support their development as professionals.

Skills

Leadership

Stakeholder management

Regulatory knowledge

Customer service orientation

Job description

Select how often (in days) to receive an alert:

Team Leader Project Assessment | Building Consent Processing Team

• Provide technical leadership and guidance on complex building consent matters, supporting consistent, quality decision-making

Champion continuous improvement initiatives that enhance customer experience, service delivery, and team capability

Flexible hybrid working opportunity based at the Albany Hub

Auckland Council's Building Consents provide local and regional building consenting services to ensure Auckland has safe and sustainable buildings. We ensure there is a strong focus on customer-centric delivery and focus on providing the best business services that we can offer. As such we are seeking an exceptional Team Leader Project Assessment who will lead, coach and manage our critical regional team looking after some of our most critical work - processing of building consent applications.

As a Team Leader, you will be responsible for ensuring compliance with all territorial and building consent authority accreditation requirements within your area of responsibility, including adherence to BCA policies and procedures. You’ll take the lead in managing and enhancing operational processes to drive customer satisfaction, while supporting and fostering a high performing team.

In this role, you can expect to:

• Support and champion continuous improvement initiatives, actively fostering a culture of ongoing development within your team.
• Provide oversight of building consent application processing, ensuring adherence to relevant policies and procedures.
• Coach, mentor, and motivate team members to ensure the effective and efficient delivery of services.
• Share your professional expertise through training, helping to broaden the skills and knowledge of others and support their development as professionals.

You are someone with sound experience in the regulatory field with a strong focus on customer-centric delivery and providing first-rate customer service. You have the ability to view the business as an integrated whole, rather than separate discipline and can apply this thinking to problem-solving and business improvement. You are someone who enjoys working in a collaborative team environment and are passionate about building a future for Auckland.

We will be looking for specific experience with these key role requirements:

• Substantial experience in a building regulatory, construction, or similarly related environment
• Proven experience managing or supervising a large team
• Extensive experience in a building consents processing environment
• Sound knowledge of policies, local government legislation and relevant case law
• Strong process orientation, negotiation and conflict resolutions skills

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

This role has a remuneration range of $125,000 - $135,000 (Based on skillset and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.