Code Compliance Coordinator — Hybrid Albany Admin Role

Auckland Council; Upper Harbour; Hybrid; NZD 68,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Flexible working conditions

Job summary

Auckland Council’s Building Consents Department is seeking a Code Compliance Certificate (CCC) Coordinator in Albany. You will deliver organised administrative support, ensuring timely information delivery and excellent customer service throughout the process.

As part of a fast-paced team, you’ll manage workflows, respond to inquiries, and maintain accurate compliance records while aligning with statutory requirements and service standards. Prioritisation and problem solving are key to success.

Qualifications

• Proven customer service and administrative experience.
• 4–5 years in a busy administrative environment is preferred.
• Knowledge of regulatory processes and local government frameworks is desirable.

Responsibilities

• Support CCC Assessors and Team Leaders with efficient application management.
• Manage CCC email inboxes, phone enquiries, correspondence, and requests.
• Maintain accurate records and ensure files are captured and managed correctly.
• Investigate customer enquiries and escalate issues as appropriate.
• Prioritise competing demands while maintaining accuracy and service quality.

Skills

Customer service

Administration

Regulatory knowledge

Problem solving

Stakeholder communication

Tools

Microsoft Office Suite

Job description

Auckland Council’s Building Consents Department is seeking a Code Compliance Certificate (CCC) Coordinator in Albany. You will deliver organised administrative support, ensuring timely information delivery and excellent customer service throughout the process.

As part of a fast-paced team, you’ll manage workflows, respond to inquiries, and maintain accurate compliance records while aligning with statutory requirements and service standards. Prioritisation and problem solving are key to success.