Regulatory Support Admin Specialist – Licensing & Compliance

Auckland Council; Auckland; Hybrid; NZD 58,000 - 70,000; Full time

Job summary

Auckland Council’s North West Auckland Regulatory Support Team is seeking a new team member to join their dynamic and supportive team.

You’ll provide efficient administration support to our stakeholders, manage licensing and compliance processes, and help ensure smooth operation of our regulatory service delivery.

This permanent full-time role is based at Albany Hub, offering development opportunities and a chance to work in a busy, customer-focused environment.

Qualifications

• At least 3 years’ experience in admin and customer service, preferably in a regulatory environment.
• Strong written and verbal communication abilities.
• Excellent time management across diverse tasks.
• Detail-oriented with high accuracy.

Responsibilities

• Process applications and requests to keep databases up to date.
• Follow key processes for registration, licensing, and invoicing tasks.
• Collaborate with stakeholders to deliver high-end customer service.
• Maintain written communication and phone calls with internal and external customers.

Skills

Administrative experience

Customer service

Regulatory environment experience

Time management

Attention to detail

Communication skills

Tools

MS Office

Job description

Auckland Council’s North West Auckland Regulatory Support Team is seeking a new team member to join their dynamic and supportive team.

You’ll provide efficient administration support to our stakeholders, manage licensing and compliance processes, and help ensure smooth operation of our regulatory service delivery.

This permanent full-time role is based at Albany Hub, offering development opportunities and a chance to work in a busy, customer-focused environment.