Regional Workplace Scheduler & Client Relations Partner

Proactive Occupational Health; Linwood-Central-Heathcote Community; On-site; NZD 60,000 - 75,000; Full time

Job summary

Proactive Occupational Health in New Zealand is seeking a Regional Workplace Scheduler to join the Business Support Team. You will coordinate nursing rosters, manage client relationships, and ensure services are planned and delivered efficiently across regions.

In this role, you will work with Operations Manager, Regional Nurse Managers, and subcontractors to optimise workforce utilisation, handle inquiries, and support invoicing and reporting.

Qualifications

• Experience in account management, client services, scheduling, coordination, or administration.
• Exceptional organisational and time management skills.
• Strong relationship-building and customer service abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule & coordinate nursing rosters and forward scheduling of occupational health services.
• Collaborate with clinical teams, account managers, and support staff to maximise chargeable hours.
• Plan and coordinate service delivery weeks and months in advance.
• Engage and manage subcontractors when required.
• Ensure nurses have comprehensive job information to perform services efficiently.
• Act as the primary contact for assigned clients and maintain relationships.
• Coordinate service bookings and annual forward planning.
• Respond promptly to client enquiries and requests.
• Support invoicing processes and client account management.
• Prepare utilisation and operational reports.
• Monitor scheduling performance and resource capacity.
• Maintain accurate records and documentation.

Skills

Account management

Scheduling

Client services

Communication

Organisation

Problem solving

Job description

Proactive Occupational Health in New Zealand is seeking a Regional Workplace Scheduler to join the Business Support Team. You will coordinate nursing rosters, manage client relationships, and ensure services are planned and delivered efficiently across regions.

In this role, you will work with Operations Manager, Regional Nurse Managers, and subcontractors to optimise workforce utilisation, handle inquiries, and support invoicing and reporting.