Regional Workplace Scheduler

Proactive Occupational Health; Linwood-Central-Heathcote Community; On-site; NZD 60,000 - 75,000; Full time

Job summary

Proactive Occupational Health in New Zealand is seeking a Regional Workplace Scheduler to join the Business Support Team. You will coordinate nursing rosters, manage client relationships, and ensure services are planned and delivered efficiently across regions.

In this role, you will work with Operations Manager, Regional Nurse Managers, and subcontractors to optimise workforce utilisation, handle inquiries, and support invoicing and reporting.

Qualifications

• Experience in account management, client services, scheduling, coordination, or administration.
• Exceptional organisational and time management skills.
• Strong relationship-building and customer service abilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule & coordinate nursing rosters and forward scheduling of occupational health services.
• Collaborate with clinical teams, account managers, and support staff to maximise chargeable hours.
• Plan and coordinate service delivery weeks and months in advance.
• Engage and manage subcontractors when required.
• Ensure nurses have comprehensive job information to perform services efficiently.
• Act as the primary contact for assigned clients and maintain relationships.
• Coordinate service bookings and annual forward planning.
• Respond promptly to client enquiries and requests.
• Support invoicing processes and client account management.
• Prepare utilisation and operational reports.
• Monitor scheduling performance and resource capacity.
• Maintain accurate records and documentation.

Skills

Account management

Scheduling

Client services

Communication

Organisation

Problem solving

Job description

Full Time, Permanent | 40 Hours per Week

Join a Leading Occupational Health Provider

At Proactive Occupational Health, we help organisations create healthier, safer workplaces through expert occupational health and wellbeing services. Our success is built on strong relationships, technical excellence, innovative thinking, and a commitment to delivering tailored solutions for every client.

We're looking for a highly organised and customer-focused Regional Workplace Scheduler to join our Business Support Team. This is a pivotal role that combines client relationship management, workforce scheduling, account coordination, and business support activities to ensure outstanding service delivery across our regions.

About the Role

As the Regional Workplace Scheduler, you will be the primary point of contact for a portfolio of clients, ensuring occupational health services are planned, coordinated, and delivered efficiently.

You will work closely with our Operations Manager, Regional Nurse Managers, clinical teams, subcontractors, and clients to manage nursing schedules, maximise resource utilisation, maintain strong client relationships, and contribute to the continued growth of our business.

This position is ideal for someone who thrives in a fast-paced environment, enjoys building long-term relationships, and has a passion for delivering exceptional customer service.

Key Responsibilities

Scheduling & Resource Coordination

Manage and coordinate nursing rosters and forward scheduling of occupational health services.

Work collaboratively with clinical teams, account managers, and business support staff to maximise chargeable nursing hours.

Plan and coordinate service delivery weeks and months in advance.

Engage and manage subcontractors when required.

Ensure nurses have comprehensive job information to perform services efficiently.

Client Relationship & Account Management

Act as the primary contact for assigned clients.

Build and maintain strong, positive client relationships.

Coordinate service bookings and annual forward planning.

Respond promptly to client enquiries and requests.

Ensure reports are delivered accurately and within agreed timeframes.

Support invoicing processes and client account management.

Resolve concerns professionally and escalation issues where appropriate.

Business Development Support

Support with client retention and growth opportunities.

Follow up on leads and opportunities.

Assist with proposals, pricing, and client communications.

Promote Proactive Occupational Health's services to existing and prospective clients.

Gather and share client feedback to support continuous improvement and service development.

Reporting & Administration

Prepare utilisation and operational reports.

Monitor scheduling performance and resource capacity.

Maintain accurate records and documentation.

Participate in team meetings and improvement initiatives.

About You

To be successful in this role, you will have:

Experience in account management, client services, scheduling, coordination, or administration.

Exceptional organisational and time management skills.

Strong relationship-building and customer service abilities.

Excellent written and verbal communication skills.

Ability to manage multiple priorities and meet deadlines.

Strong attention to detail and accuracy.

A proactive approach to problem solving and continuous improvement.

Confidence using business software and digital systems.

Knowledge of occupational health, health and safety, or workplace wellbeing services.

Understanding of the Health and Safety at Work Act 2015.

Experience using job management, scheduling, or project management systems.

Experience coordinating mobile or field-based workforces.

Our Values

Everything we do is guided by our values:

Expert – We strive for excellence through evidence-based practice, innovation, and continuous learning.

Bespoke – We deliver tailored solutions that meet the unique needs of every client.

Holistic – We take a wider view, ensuring sustainable outcomes for our clients, our people, and our business.

Our work is underpinned by our mātāpono:

Integrity | Commitment | Collaboration | Innovation

Why Join Proactive Occupational Health?

Be part of a respected and growing occupational health organisation.

Work alongside passionate and experienced professionals.

Make a meaningful impact on workplace health and wellbeing.

Enjoy a supportive and collaborative team culture.

Contribute to innovative service delivery and continuous improvement.