Regional Operations Manager

Aramex; Nelson; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Life Insurance

Annual salary reviews

Career development programs

Job summary

Aramex Nelson is seeking an experienced and people-focused Regional Operations Manager to lead our operational performance across the region. You’ll oversee depot operations, courier franchise relationships, team performance, service delivery, safety, compliance, and profitability.

You’ll lead from the front, developing depot teams and Franchisees, driving KPI achievement and continuous improvement while building a positive, high‑performing culture that reflects Aramex’s standards and growth

Qualifications

• Proven experience leading large and diverse operational teams.
• Strong leadership skills with the ability to motivate and influence others.
• A results-driven approach with strong commercial acumen.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Customer-focused mindset with a commitment to service excellence.
• Experience in logistics, transport, courier, freight, or operational leadership environments.

Responsibilities

• Leading and developing depot teams, company drivers, customer service teams, and Courier Franchisees.
• Driving operational performance and achieving service and KPI targets.
• Managing daily depot operations to ensure efficient freight movement and service delivery.
• Building strong relationships with Courier Franchisees and supporting their ongoing success.
• Managing operational budgets, costs, and P&L exception reporting.
• Ensuring compliance with company policies, franchise agreements, and regulatory requirements.
• Acting as the regional Health & Safety lead and promoting a strong safety culture.
• Coaching, mentoring, and developing teams to achieve outstanding results.
• Driving continuous improvement initiatives that enhance productivity, profitability, and customer satisfaction.

Skills

Leadership

People management

Commercial acumen

Communication

Analytical thinking

Customer focus

Logistics experience

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Many well-known businesses across New Zealand trust Aramex to deliver. We handle the freight needs of many of the world’s largest e-commerce businesses as well as thousands of local companies.

Headquartered in Dubai with thriving operations in New Zealand, Aramex is a global leader in logistics and transportation solutions. There are currently 17 Regional Franchises and 300+ Courier Franchisees in NZ. Delivering across town and around the world, opportunities abound for motivated individuals to join the team.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders.

About the Role

Aramex Nelson is seeking an experienced and people-focused Regional Operations Manager to lead our operational performance across the region.

This is a key leadership role responsible for managing depot operations, courier franchise relationships, team performance, service delivery, safety, compliance, and operational profitability. You'll lead from the front, driving operational excellence while building a positive, high-performing culture.

Key Responsibilities Include

• Leading and developing depot teams, company drivers, customer service teams, and Courier Franchisees.
• Driving operational performance and achieving service and KPI targets.
• Managing daily depot operations to ensure efficient freight movement and service delivery.
• Building strong relationships with Courier Franchisees and supporting their ongoing success.
• Managing operational budgets, costs, and P&L exception reporting.
• Ensuring compliance with company policies, franchise agreements, and regulatory requirements.
• Acting as the regional Health & Safety lead and promoting a strong safety culture.
• Coaching, mentoring, and developing teams to achieve outstanding results.
• Driving continuous improvement initiatives that enhance productivity, profitability, and customer satisfaction.

To Be Successful in This Role

• Proven experience leading large and diverse operational teams.
• Strong leadership skills with the ability to motivate and influence others.
• A results-driven approach with strong commercial acumen.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Customer-focused mindset with a commitment to service excellence.
• Experience in logistics, transport, courier, freight, or operational leadership environments will be highly regarded.

Grow with us

Access career development opportunities including LinkedIn Learning and a range of in-house training programs.

Annual salary reviews

We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.

Peace of mind with Life Insurance

We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.

Supportive culture

Be part of an inclusive workplace that celebrates collaboration, initiative, and community.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.