Concierge - Regional Banking Hub

Bank of New Zealand; Whangamatā; On-site; NZD 27,552,000 - 41,328,000; Part time

Benefits offered by this job

Flexible working

Wellbeing support

Generous leave

Job summary

Bank of New Zealand is seeking a client-focused part-time Customer Service Associate to support customers across multiple channels from our Regional Banking Hub in Whangamatā. The role emphasizes delivering exceptional service without providing financial advice and proactively guiding customers to suitable specialists when needed.

Ideal candidates bring strong customer service history, positive energy, and adaptability to work across in-branch, digital, and phone interactions.

Qualifications

• Experience in customer service in a retail, hospitality or back-office environment.
• Strong interpersonal and the ability to foster relationships the customers in the community.
• Excellent communication skills, including the ability to positively influence those banking technology.

Responsibilities

• Engage with customers in a warm friendly manner, creating a positive first impression.
• Understanding and explaining the purpose and concept of the Regional Banking Hub.
• Managing customer flow through identifying and prioritising customer requirement.
• Assist and educate customers in learning banking technology that enhances their banking experience.
• Influence and educate customers to mobile options and self-service technology.
• Complete other administrative tasks as required by BNZ reactively when customers are not in hub.

Skills

Customer service

Interpersonal skills

Communication

Job description

Worker Type:

Permanent

Here at BNZ, it’s about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise “If you can imagine a better future, let’s find a way.”

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

This is an exciting opportunity to work as part of our Regional Banking Hub in Whangamatā. You’ll provide and exceptional level of service to customers, and although this role does not provide financial advice, you will proactively refer customers on to relevant banking specialists for further financial assistance. The support you provide to customers can be across multiple channels, such as digital, in Hub, or on the phone.

This is a part time role working 20 hours per week.

What are they key day to day tasks the person in this role will complete?

• Engage with customers in a warm friendly manner, creating a positive first impression.
• Understanding and explaining the purpose and concept of the Regional Banking Hub.
• Managing customer flow through identifying and prioritising customer requirement.
• Assist and educate customers in learning banking technology that enhances their banking experience.
• Influence and educate customers to mobile options and self-service technology.
• Complete other administrative tasks as required by BNZ reactively when customers are not in hub.

What attributes will this person have in order to be successful?

No previous banking experience is necessary, what’s most important is that you are positive, energised and deliver fantastic customer service. We are keen to hear from those who enjoy being in a customer focused role and can demonstrate previous customer service experience. We are looking for:

• Experience in customer service in a retail, hospitality or back-office environment.
• Strong interpersonal and the ability to foster relationships the customers in the community.
• Excellent communication skills, including the ability to positively influence those banking technology.
• Digitally and computer savvy and can quickly grasp new systems and functions.

What is the tīma (team) culture and environment like?

One of the best things about working for BNZ is the culture. We’re highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You’ll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

We’re bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. We’re proud of our culture and how we are helping New Zealander’s to ‘Find their way’.

Ehara taku toa i te toa takitahi, nangingin he toa takitini” - Success is not the work of an individual, but the work of many.

Closing Date: 01 October 2026

Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.