Recovery Support Specialist | Training Provided, Phone‑Based Impact

ACC; Christchurch; Vor Ort; NZD 62.000 - 75.000; Vollzeit

Zusammenfassung

ACC is seeking a Recovery Assistant Level 1 in Christchurch Central. This desk-based, phone-heavy role involves helping New Zealanders navigate their recovery after an injury, coordinating support and information across systems.

You will work 8:00am to 5:30pm, Monday to Friday, with full training, ongoing coaching and opportunities to grow within ACC's collaborative team. Start date is 18 January 2027, with a salary of $67,442.

Qualifikationen

• Customer service experience and ability to build rapport with diverse customers.
• Strong communication skills and ability to explain information clearly.
• Comfort working on the phone for a significant part of your day.
• Empathy, resilience and good judgement when supporting customers.
• Ability to work in a structured, fast-paced environment and adapt to priorities.

Aufgaben

• Provide proactive client support to help recovery progress.
• Take and make calls to clients, providers and stakeholders.
• Manage emails, coordinate services and maintain records.
• Explain decisions and support recovery plans and entitlements.

Kenntnisse

Customer service experience

Strong communication skills

Phone-based support

Empathy and resilience

Team collaboration

Digital systems navigation

Decision making

Jobbeschreibung

ACC is seeking a Recovery Assistant Level 1 in Christchurch Central. This desk-based, phone-heavy role involves helping New Zealanders navigate their recovery after an injury, coordinating support and information across systems.

You will work 8:00am to 5:30pm, Monday to Friday, with full training, ongoing coaching and opportunities to grow within ACC's collaborative team. Start date is 18 January 2027, with a salary of $67,442.