Recovery Support Advisor – Phone-Based

Marketplace; Dunedin; On-site; NZD 61,000 - 74,000; Full time

Benefits offered by this job

9% superannuation

Training and coaching

Job summary

Accident Compensation Corporation in Dunedin is seeking a Recovery Assistant Level 1 to support clients on their recovery journey after injury. This desk-based, telephone-focused role involves coordinating services, handling emails, and updating case information across multiple systems.

You will work in a collaborative team with full training and ongoing coaching, and the start date is 18 January 2027. Hours are 8.00am–5.30pm, Monday to Friday, with flexible arrangements after training.

Qualifications

• Experience delivering service focus to diverse clients.
• Strong verbal and written communication skills for clear information.
• Able to review information carefully and support decision-making.

Responsibilities

• Provide proactive client support and information on recovery services.
• Coordinate services and maintain accurate case records across multiple systems.

Skills

Customer service

Phone communication

Data entry

Tools

CRM software

Email management

Job description

Accident Compensation Corporation in Dunedin is seeking a Recovery Assistant Level 1 to support clients on their recovery journey after injury. This desk-based, telephone-focused role involves coordinating services, handling emails, and updating case information across multiple systems.

You will work in a collaborative team with full training and ongoing coaching, and the start date is 18 January 2027. Hours are 8.00am–5.30pm, Monday to Friday, with flexible arrangements after training.