Recovery Coordinator - Supported - New Plymouth

New Zealand Government; New Plymouth; On-site; NZD 70,000 - 103,000; Full time

Benefits offered by this job

9% employer superannuation

Life insurance

Income protection insurance

Job summary

ACC is seeking a Recovery Coordinator within Supported Recovery to be the primary contact for clients needing ongoing support due to injury and individual circumstances. You will coordinate rehabilitation plans, remove barriers to recovery and support clients toward greater independence, and, where appropriate, return to work.

You will work with whānau, providers and employers to deliver equitable, client-centred outcomes while being part of a supportive team, with Monday–Friday hours and no

Qualifications

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust and rapport with clients, whānau, providers and employers.
• Excellent organisation and time management skills with the ability to manage competing priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex or sensitive circumstances.
• Confidence using technology and working across multiple systems.
• A commitment to delivering equitable, client-centred outcomes.
• A collaborative approach and willingness to learn and develop.

Responsibilities

• Coordinate rehabilitation plans with clients, whānau, providers and employers.
• Remove barriers to recovery and support clients to achieve greater independence.
• Support clients to return to work where appropriate and keep NZers safe at work and home.
• Collaborate across teams to monitor progress and adjust plans as needed.

Skills

Customer service

Relationship management

Case management

Rehabilitation

Wellbeing

Time management

Problem solving

Technology proficiency

Tools

CRM systems

Job description

Play to your strengths; use your case management skills

• Start date : Monday 18 January or 22nd February 2027
• Full-time | Monday to Friday | No weekends or public holidays

About us | Mō mātou

At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi

As a Recovery Coordinator within Supported Recovery, you will be the primary point of contact for clients requiring ongoing support due to the complexity or sensitivity of their injury and individual circumstances. Working alongside clients, whānau, providers and employers, you will coordinate rehabilitation plans, remove barriers to recovery and support clients to achieve greater independence and, where appropriate, return to work. Your role will directly contribute to keeping Kiwis safe at work, at home, and everywhere in between while helping people achieve meaningful recovery outcomes. Click here to learn more about how our Recovery Coordinators support clients, work alongside whānau and providers, and help New Zealanders achieve positive recovery outcomes.

Level 1 and Level 2 Recovery Coordinator roles

We are recruiting for both Level 1 and Level 2 Recovery Coordinator Supported opportunities.

• Level 1 is suited to candidates who demonstrate capability and potential while continuing to build their Injury Rehabilitation Case Management practice.
• Level 2 is generally suited to candidates with a minimum of three years' Injury Rehabilitation Case Management experience who can demonstrate experienced case management capability and professional judgement.

Candidates will be assessed during the recruitment process to determine the appropriate appointment level based on demonstrated capability and Injury Rehabilitation Case Management experience. Appointments may be made at either Level 1 or Level 2 depending on your skills, experience, and demonstrated capability.

Level1 / Level 2 Appointment Assessment

Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2)

• Level 1 $70,000 - $89,932 or Level 2, $77,502 - $103,336

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance. Click here to determine how we assess Level 1 and Level 2

About you | Mōu

You will bring :

• Experience in customer service, relationship management, case management, rehabilitation, health, wellbeing or social service environments.
• Strong communication skills and the ability to build trust and rapport with clients, whānau, providers and employers.
• Excellent organisation and time management skills with the ability to manage competing priorities.
• Sound problem-solving and decision-making capability.
• Resilience and adaptability when supporting clients with complex or sensitive circumstances.
• Confidence using technology and working across multiple systems.
• A commitment to delivering equitable, client-centred outcomes.
• A collaborative approach and willingness to learn and develop.

You must hold New Zealand work rights at the time of application.

What we offer

• Monday to Friday work pattern with no weekend or public holiday work.
• Ongoing coaching, development and career progression opportunities.
• A supportive team environment committed to your success.
• Opportunities to build specialist capability within Supported Recovery.
• Career pathways across different areas of Supported Recovery.
• Opportunities to build capability as a Kaihāpai within Hāpai, ACC's culturally responsive recovery pathway that supports improved experiences and outcomes for kiritaki and whānau Māori.