Recovery Admin Team Leader (Fixed-Term, Dunedin)

New Zealand Government; Dunedin; On-site; NZD 91,000 - 111,000; Part time

Job summary

ACC in Dunedin invites applications for an 8-month fixed-term Team Leader in Recovery Administration. You will lead a team of customer-focused administrators, coaching and developing staff to deliver proactive and efficient recovery services.

This is a pivotal role in a supportive, collaborative leadership team that values continuous improvement and high performance. You will help staff grow, foster inclusion, and ensure clients receive the right support at the right time, aligning with ACC's

Qualifications

• Experience in a customer-focused, service delivery, operational, or administration environment.
• Demonstrated ability to coach, support, and develop others, particularly those early in their careers.
• Interest in building team capability and fostering a culture of learning and continuous improvement.
• Ability to motivate and support others to achieve customer and operational outcomes.
• Strong interpersonal and relationship management skills with the ability to influence and engage others.
• Sound judgement and the ability to make pragmatic decisions in complex or challenging situations.
• Collaborative leadership style that promotes accountability, inclusion, engagement, and high performance.
• A genuine passion for supporting people to grow, succeed, and reach their potential.
• New Zealand work rights at the time of application.

Responsibilities

• Lead and develop a team of Recovery Administrators.
• Provide day-to-day leadership, performance coaching, and operational support.
• Contribute to ACC's purpose of helping keep Kiwis safe at work, at home, and everywhere in between.

Skills

Team Leadership

Coaching

People Development

Stakeholder Management

Communication

Judgement

Inclusion

Customer Focus

Job description

ACC in Dunedin invites applications for an 8-month fixed-term Team Leader in Recovery Administration. You will lead a team of customer-focused administrators, coaching and developing staff to deliver proactive and efficient recovery services.

This is a pivotal role in a supportive, collaborative leadership team that values continuous improvement and high performance. You will help staff grow, foster inclusion, and ensure clients receive the right support at the right time, aligning with ACC's