Team Leader

New Zealand Government; Dunedin; On-site; NZD 91,000 - 111,000; Part time

Job summary

ACC in Dunedin invites applications for an 8-month fixed-term Team Leader in Recovery Administration. You will lead a team of customer-focused administrators, coaching and developing staff to deliver proactive and efficient recovery services.

This is a pivotal role in a supportive, collaborative leadership team that values continuous improvement and high performance. You will help staff grow, foster inclusion, and ensure clients receive the right support at the right time, aligning with ACC's

Qualifications

• Experience in a customer-focused, service delivery, operational, or administration environment.
• Demonstrated ability to coach, support, and develop others, particularly those early in their careers.
• Interest in building team capability and fostering a culture of learning and continuous improvement.
• Ability to motivate and support others to achieve customer and operational outcomes.
• Strong interpersonal and relationship management skills with the ability to influence and engage others.
• Sound judgement and the ability to make pragmatic decisions in complex or challenging situations.
• Collaborative leadership style that promotes accountability, inclusion, engagement, and high performance.
• A genuine passion for supporting people to grow, succeed, and reach their potential.
• New Zealand work rights at the time of application.

Responsibilities

• Lead and develop a team of Recovery Administrators.
• Provide day-to-day leadership, performance coaching, and operational support.
• Contribute to ACC's purpose of helping keep Kiwis safe at work, at home, and everywhere in between.

Skills

Team Leadership

Coaching

People Development

Stakeholder Management

Communication

Judgement

Inclusion

Customer Focus

Job description

8-month fixed-term leadership opportunity based in Dunedin

• Lead and develop a team of Recovery Administrators
• Make a real difference in the lives of New Zealanders recovering from injury

About us | Mō mātou ACC is a trusted and high'performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

About the role | Mō te tūranga mahi As Team Leader in Recovery Administration, you will lead a team of customer-focused administration professionals who play a vital role in supporting recovery outcomes. For many team members, this may be their first corporate environment, making this an exciting opportunity for a leader who enjoys coaching, mentoring, and building capability. You will help your team develop the skills, confidence, and knowledge needed to thrive, while creating a supportive and inclusive environment where people can grow and perform at their best. You will empower your team to deliver proactive, efficient, and customer-focused administration services that ensure clients receive the right support at the right time. Through strong leadership, coaching, and guidance, you will foster a culture of continuous learning, accountability, and service excellence, helping to deliver positive outcomes for our clients and communities. Working as part of a collaborative leadership team, you will provide day‑to‑day leadership, performance coaching, and operational support while contributing to ACC's purpose of helping keep Kiwis safe at work, at home, and everywhere in between.

The indicative starting salary for this role is $101,287.

ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme (9% contribution) with features like no mandatory employee contribution, optional life and income protection insurance.

About you | Mōu You will bring :

• Experience in a customer-focused, service delivery, operational, or administration environment.
• Demonstrated ability to coach, support, and develop others, particularly those early in their careers.
• An interest in building team capability and fostering a culture of learning and continuous improvement.
• The ability to motivate and support others to achieve customer and operational outcomes.
• Strong interpersonal and relationship management skills with the ability to influence and engage others.
• Sound judgement and the ability to make pragmatic decisions in complex or challenging situations.
• A collaborative leadership style that promotes accountability, inclusion, engagement, and high performance.
• A genuine passion for supporting people to grow, succeed, and reach their potential.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work. Here are some ways we encourage that :

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.