Integrated Recovery Coordinator - Timaru

Accident Compensation Corporation; Timaru, Christchurch; In loco; NZD 70.000 - 82.000; Tempo pieno

Vantaggi offerti da questo lavoro

9% employer superannuation

Descrizione del lavoro

Accident Compensation Corporation in Timaru, Canterbury, is seeking an Integrated Recovery Coordinator to support clients with long-duration claims. You will manage complex caseloads, build trusted relationships and coordinate services to help clients regain independence and confidence.

You’ll work in a purpose-driven team, contributing to safe outcomes for New Zealanders at work and home while leveraging ACC’s development opportunities and strong superannuation benefits.

Competenze

• Experience managing complex caseloads, customer relationships or portfolios while balancing priorities.
• Exceptional relationship-building skills to establish trust with diverse clients and stakeholders.
• Strong communication skills with the ability to have meaningful conversations and influence outcomes.
• Sound judgement, problem-solving capability and quality decision-making in complex situations.
• Resilience, empathy and adaptability when supporting people through challenging circumstances.
• Customer-centred mindset and genuine commitment to helping people achieve recovery goals.
• Full New Zealand Driver Licence.

Mansioni

• Provide one-to-one case management for long-duration and complex claims.
• Build trusted relationships, navigate complexity and coordinate services.
• Help clients regain independence and confidence through targeted support.
• Influence positive outcomes while keeping clients safe at work, home and elsewhere.

Conoscenze

Complex caseload management

Relationship building

Communication skills

Judgement / decision making

Resilience and empathy

Customer-centred mindset

NZ Driver Licence

Descrizione del lavoro

Integrated Recovery Coordinator

Empower clients to overcome barriers and achieve sustainable recovery outcomes.Join a purpose-driven organisation making a real difference for New Zealanders.Enjoy ACC's market-leading 9% superannuation contribution and development opportunities.

Start date: | Monday 22 February 2027

About us

Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

About the role

Mō te tūranga mahi As a Recovery Coordinator within Integrated Recovery, you’ll play a vital role in supporting clients with long-duration and complex claims where recovery may have slowed, stalled, or become uncertain. Through dedicated one-to-one case management, you’ll build trusted relationships, navigate complexity, coordinate services, and help clients regain independence and confidence. Every day brings the opportunity to make a meaningful difference while contributing to keeping Kiwis safe at work, at home, and everywhere in between. If you’re looking for a career where your ability to influence, problem solve and build trusted relationships can genuinely change lives, this is your opportunity to join a team committed to helping New Zealanders get their lives back on track.

The appointing salary for this role is based on skills and experience Level 1 $70,000 - $82,000 or Level 2, $77502 - $86,113

Appointment Assessment

Level1 / Level 2 Appointment Assessment Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2) Click here to determine how we assess Level 1 and Level 2

Alongside a competitive salary, you’ll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance. For more information, see: Integrated Recovery Coordinator

About you

Mōu You thrive on helping people navigate complex situations and are motivated by making a genuine difference in the lives of others. Whether your experience comes from recovery, rehabilitation, healthcare, insurance, banking, financial services, retail leadership, debt collection, customer service or another relationship-focused environment, you’ll bring the confidence and capability to support people through challenging circumstances while achieving positive outcomes.

• Experience managing complex caseloads, customer relationships or portfolios while balancing competing priorities and achieving positive outcomes.
• Exceptional relationship-building skills and the ability to establish trust with a diverse range of clients and stakeholders.
• Strong communication skills, with the confidence to have meaningful conversations and influence positive outcomes.
• Sound judgement, problem-solving capability and the ability to make quality decisions in complex situations.
• Resilience, empathy and adaptability when supporting people through challenging circumstances.
• A customer-centred mindset and a genuine commitment to helping people achieve their recovery goals.
• Full New Zealand Driver Licence.

You must hold New Zealand work rights at the time of application.

Applications will close at 11.55pm, Sunday 8 November 2026 and will only be accepted when submitted through our Career Website.

If you encounter accessibility issues when submitting your application, please email: [e-mail] quoting the Job Identification number in the Job Info section.

Late applications will not be accepted