Receptionist (Part Time)

Silver Fern Rotorua Suites & Spa; Rotorua; On-site; NZD 30,000 - 39,000; Part time

Job summary

Silver Fern Rotorua is seeking a friendly, professional Part-Time Receptionist to join our hotel team in Rotorua. This hands-on role focuses on warm, efficient guest service and helping ensure guests have a memorable stay, approximately 20 hours per week with flexible rosters including weekends and public holidays.

You will manage bookings, check guests in and out, allocate rooms, answer questions, process payments and assist with housekeeping when needed.

Qualifications

• Prior hotel reception experience is preferred.
• Be comfortable working independently, taking initiative and making sound decisions.
• Flexible roster including weekends, public holidays and varying shifts.

Responsibilities

• Manage bookings and cancellations by phone, email and face-to-face.
• Check guests in and out, allocate rooms, issue keys and provide amenities.
• Answer guest questions and provide local information on facilities and attractions.
• Process guest bills and handle cash, credit and debit card payments.
• Support housekeeping and laundry operations when required.
• Maintain office supplies and arrange orders.
• Assist with other hotel duties to ensure smooth operation.

Skills

Hotel reception experience

Customer service

Organisational skills

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Silver Fern Rotorua is looking for a friendly, professional and reliablePart-Time Receptionistto join our team.

This is a hands‑on hotel role where you’ll be responsible for delivering warm, efficient service and ensuring our guests have a memorable stay.The role is approximately 20 hours per week, with a high level of roster availability and flexibility required, including weekends and public holidays.

Key Responsibilities

Taking responsibility for the hotel reception and guest experience while working independently and unsupervised.

Taking and managing bookings and cancellations by phone, email and face‑to‑face, accurately recording information in our systems.

Checking guests in and out, allocating rooms, issuing keys and providing amenities.

Answering guest questions and providing helpful advice on hotel facilities, local transport, attractions and entertainment.

Managing guest requests including taxis, room service, extra bedding, blankets and lost property.

Answering the hotel phone, operating the switchboard and managing email and mail.

Processing guest bills and accurately handling cash, credit and debit card payments.

Responding to guest or property issues and escalating where appropriate to management or Directors.

Supporting housekeeping and laundry operations when required.

Maintaining office supplies and arranging orders.

Assisting with other hotel duties as required to ensure the smooth operation of the property.

About You

We areseeking someone with prior hotel reception experiencewho is friendly, organised, confident and genuinely enjoys looking after people.

You will need to:

Be comfortable workingindependently, taking initiative and making sound decisions.

Have a high level of roster availability and flexibility, including weekends, public holidays and varying shifts.

Be organised and able to manage multiple tasks while maintaining a high standard of guest service.

Have excellent communication skills and a professional, positive approach.

If you enjoy meeting people, solving problems and being part of a small, hands‑on hotel team, we’d love to hear from you.