Hospital Front Desk Receptionist – Patient Flow & Support

New Zealand Government; Hamilton; On-site; NZD 44,000 - 52,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Waikato is seeking a confident Receptionist for the busy Inpatient Receptionist team at Waikato Hospital in Hamilton. You will greet patients, answer calls, and support ward operations from 7am to 3.30pm, Monday to Friday.

This frontline role requires a calm, organised approach and strong customer service in a clinical setting. Key responsibilities include welcoming patients, liaising with medical staff, and ensuring accurate patient flow information.

Qualifications

• Previous experience in a front facing receptionist or customer service role.
• Administrative experience, ideally in a health care setting.
• Intermediate level computer skills with Microsoft Office.
• Excellent communication and interpersonal skills.
• Ability to work autonomously while being a supportive team member.
• Calm under pressure with strong time management and organisational skills.

Responsibilities

• Welcoming patients and visitors.
• Answering phone calls and responding to enquiries.
• Liaising with medical staff.
• Capturing patient flow information and assisting patients with forms.
• Maintaining a clean and calm reception area.
• Ordering office supplies for the Ward.

Skills

Front desk

Customer service

Administrative support

Time management

Communication

Tools

Microsoft Office

Job description

Health New Zealand | Te Whatu Ora Waikato is seeking a confident Receptionist for the busy Inpatient Receptionist team at Waikato Hospital in Hamilton. You will greet patients, answer calls, and support ward operations from 7am to 3.30pm, Monday to Friday.

This frontline role requires a calm, organised approach and strong customer service in a clinical setting. Key responsibilities include welcoming patients, liaising with medical staff, and ensuring accurate patient flow information.