Receptionist | Glenfield

Metlifecare Limited; Auckland; On-site; NZD 65,000 - 85,000; Full time

Job summary

Aka Rooftop in Auckland is seeking a hands-on Front of House Manager to lead our premium service team and oversee guest experiences in a high-volume, luxury setting. This role demands strong leadership, excellent communication, and a proven hospitality track record, with hands-on rostering and team development using Tanda.

Availability to work 5–6 days per week is preferred. You will collaborate across bar and operations to maintain presentation standards and guest satisfaction, while ensuring

Qualifications

• 3+ years in a Front of House Manager or senior hospitality role.
• Strong leadership and team management skills.
• Excellent communication and guest engagement.
• Well-presented, professional, calm under pressure.
• Experience using Tanda for rostering, payroll and workforce management.

Responsibilities

• Lead and manage front-of-house service during daily operations and peak periods.
• Deliver an exceptional, consistent guest experience aligned with premium standards.
• Train, mentor, and develop FOH team members.
• Manage rosters, attendance, and team performance using Tanda.
• Ensure smooth service flow and resolve guest concerns professionally.
• Maintain high presentation and service standards across the venue.
• Work closely with bar and operations teams to optimise performance.

Skills

Leadership

Communication

Guest engagement

Calm under pressure

Tools

Tanda

Job description

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Aka Rooftop is a high-end hospitality destination offering an elevated rooftop experience. Known for premium service, exceptional beverages, and a sophisticated atmosphere, delivering memorable experiences in a luxury setting.Front of House Manager to lead our service team and oversee the guest experience on the floor. This is a hands-on role requiring strong leadership, attention to detail, and the ability to deliver seamless service in a high-volume, premium environment.

Willingness to work 30-45 hours per week & 5-6 days per week required.

Physical fitness & good character are important; flexibility as Industry works 24x7 all days of the year including weekends, public holidays & school holidays as per business demands.

Key Responsibilities

• Lead and manage front-of-house service during daily operations and peak periods


• Deliver an exceptional, consistent guest experience aligned with premium standards


• Train, mentor, and develop FOH team members


• Manage rosters, attendance, and team performance using Tanda


• Ensure smooth service flow and resolve guest concerns professionally


• Maintain high presentation and service standards across the venue


• Work closely with bar and operations teams to optimise performance

About You

• Proven experience in a similar Front of House Manager or senior hospitality role for at least 3 years.


• Strong leadership and team management skills


• Excellent communication and guest engagement skills


• Well-presented, professional, and calm under pressure


• Passion for premium hospitality and guest experience


• Experience using Tanda for rostering, payroll, and workforce management would be an added advantage.