Assistant Restaurant Manager: Energize Teams & Service

Nando'; Auckland; On-site; NZD 73,000 - 79,000; Full time

Job summary

Wyndham Club in Auckland Central is seeking an experienced Restaurant Manager to join our opening team and establish the service standards, culture and guest experience from day one.

You will lead front-of-house operations, recruit and train staff, manage menus, costings, and stock, and ensure compliant, high-quality hospitality. A hands-on, results-driven leader is essential for busy service.

Qualifications

• National Diploma in Hospitality Management (Level 5) or equivalent.
• General Manager Certificate (Sale and Supply of Alcohol Act).
• Minimum of 3 years management in a restaurant.
• Budgeting and menu costing skills.
• Organisational and time management skills.
• Outstanding knowledge of local and international food and beverage.
• Wine and food matching skills.

Responsibilities

• Manages full front of house shift responsibilities, decision making and staff support.
• Hires, supervises & trains staff, books staff training & managers courses.
• Assesses staff performance and sets up regular reviews.
• Prepares & costs new menus maintaining profit margins and reducing waste.
• Controls stocks and organises weekly liquor assessment and stock takes.
• Ensures service quality by greeting patrons and maintaining high standards.
• Daily cash reconciliation and banking; manage weekly rosters.
• Lead and motivate the restaurant team; oversee daily service.
• Train, coach and develop team members; manage rosters and breaks.
• Maintain cleanliness and presentation; ensure responsible service of alcohol.
• Handle guest feedback and resolve issues professionally.
• Prepare management reports on sales and profitability.

Skills

Restaurant management

Staff management

Budgeting

Menu costing

Organisational skills

Wine & beverage knowledge

Communication skills

Decision making

Problem solving

Leadership

Education

National Diploma in Hospitality Management (Level 5)

General Manager Certificate (Sale and Supply of Alcohol Act)

Job description

Restaurant Manager – Wyndham Club, Auckland

The Wyndham Club is a new hospitality destination with a strong focus on exceptional food, drinks, service and guest experience. We are looking for an experienced and energetic Restaurant Manager to join our opening team and help establish the standards, culture and service style of the venue from day one.

Salary: $35 to $38 per hour. Minimum hours: full-time permanent, 40 hours per week. Location: Auckland Central.

Responsibilities

• Manages full front of house shift responsibilities, decision making, staff support, planning while maintaining standards.
• Hires, supervises & trains staff, books staff training & managers courses (LCQ).
• Assesses staff performance, sets up regular 3 monthly reviews.
• Prepares & costs new menus ensuring profit margins and minimum waste are maintained.
• Controls stocks, organises the weekly liquor assessment & monthly stock take.
• Approves invoices & ensures stock is stored properly.
• Ensures service quality by meeting & greeting all patrons with a smile & maintaining high standard of service.
• Ensures daily cash reconciliation and banking is achieved efficiently.
• Prepares weekly rosters to ensure adequate coverage to meet service requirements & achieve wage percentages set by management.
• Organises meetings with all staff & Directors to ensure a cohesive & efficient management.
• Lead and motivate the restaurant team, creating a positive and professional workplace culture.
• Oversee daily service and ensure exceptional standards of hospitality.
• Train, coach and develop team members.
• Manage rosters, breaks and staffing levels to support smooth service.
• Maintain high standards of presentation, service and cleanliness.
• Ensure responsible service of alcohol and compliance with Host Responsibility requirements.
• Handle guest feedback and resolve issues professionally.
• Monitor restaurant operations, stock and wastage.
• Work closely with the kitchen and bar teams to maintain seamless service.
• Support the implementation and ongoing development of operational procedures.
• Assist with recruitment, onboarding and staff training.
• Lead by example and remain hands-on during busy services.
• Support events, functions and special service requirements.
• Communicate effectively with management and the wider team.
• Prepare management reports on the sales and profitability of the business.
• Any other duties the employer may reasonably require.

Preferred Competencies

Technical

• National Diploma in Hospitality Management (Level 5), or equivalent.
• Hold General Manager Certificate (Sale and Supply of Alcohol Act).
• A minimum of 3 years management in a restaurant.
• Budgeting and menu costing skills.
• Organisational and time management skills.
• Outstanding knowledge of local and international food and beverage.
• Wine and food matching skills.

Interpersonal & Personal Skills

• Excellent communication skills (written and oral).
• Motivational and leadership skills.
• The ability to work independently and confidently to make decisions.
• Problem-solving ability to resolve issues.
• Knowledge of employment agreements.
• Ability to delegate and give instructions.
• Committed to team, establishment and excellence.
• Ability to work competently under pressure.
• Reliable & flexible to change.