Medical Receptionist / Patient Facilitator – Full Time

Aotearoa New Zealand Association of Social Workers; Pukekohe; On-site; NZD 42,000 - 60,000; Full time

Job summary

Pukekohe Family Health Care in Auckland region is seeking a Medical Receptionist / Patient Facilitator for a full-time position. You will join our welcoming front desk, administration and clinical teams to make every patient experience professional and supportive.

Key tasks include greeting patients, handling calls, scheduling appointments, processing payments, maintaining confidentiality and supporting clinicians.

Qualifications

• Experience in reception, administration or customer service.
• Excellent communication and interpersonal abilities.
• Ability to manage a busy front desk and high call volumes.
• Strong computer skills with capacity to learn new systems.

Responsibilities

• Welcoming patients and assisting with enquiries at the front desk.
• Answering incoming phone calls and managing a busy telephone system.
• Booking, changing and coordinating patient appointments.
• Processing payments and assisting with general reception administration.
• Responding to patient enquiries professionally and efficiently.
• Supporting doctors, nurses and wider clinical team with day-to-day admin.
• Maintaining patient confidentiality and accurate information recording.

Skills

Excellent communication

Interpersonal skills

Front desk confidence

Multitasking

Calm under pressure

Team player

Willingness to help teammates

Adaptability with new systems

Tools

Indici

Job description

Medical Receptionist / Patient Facilitator – Full Time

No two days are quite the same in a busy medical practice! Working alongside our reception, administration and clinical teams, you will play an important role in creating a welcoming, professional and supportive experience for everyone who walks through our doors or calls our practice.

Key responsibilities

• Welcoming patients and assisting with enquiries at our front desk
• Answering incoming phone calls and managing a busy telephone system
• Booking, changing and coordinating patient appointments
• Processing payments and assisting with general reception administration
• Responding to patient enquiries professionally and efficiently
• Supporting our doctors, nurses and wider clinical team with day-to-day administrative tasks
• Maintaining patient confidentiality and ensuring accurate information is recorded

About you

• Previous experience in reception, administration or customer service
• Excellent communication and interpersonal skills
• Confidence managing a busy front desk and high volumes of phone calls
• Strong computer skills and the ability to learn new systems
• Great attention to detail and organisational skills
• The ability to multitask, prioritise and remain calm under pressure
• A friendly, empathetic and professional manner
• A willingness to pitch in and support your teammates
• Previous experience in a medical practice or with Indici would be an advantage, but it is not essential

About us

At Pukekohe Family Health Care, we are passionate about providing quality healthcare to our local community. You will be part of a busy, supportive team where your contribution matters. Our Patient Facilitators are an important part of the patient journey, helping ensure people feel welcomed, listened to and cared for.

• A varied and rewarding role
• The opportunity to work alongside a dedicated healthcare team
• A chance to make a positive difference in our local community