Receptionist / Administration Support

Health New Zealand - Te Whatu Ora Te Tai Tokerau; Northland; On-site; NZD 50,000 - 60,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Te Tai Tokerau is seeking a Receptionist / Administration Support for the Dargaville Health Hub. This permanent, full-time role (40 hours per week) involves providing a welcoming reception, administrative support across departments, coordinating outpatient and maternity administration, assisting with appointments and patient documents, and supporting financial processes.

You will work closely with clinical teams to deliver high-quality healthcare services to the

Qualifications

• Experience in office administration or reception is required.
• Strong communication and customer service abilities.
• Excellent organisational and time-management skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency with MS Office and digital record keeping is expected.

Responsibilities

• Provide friendly, professional reception for patients, visitors and staff.
• Coordinate outpatient and maternity administration activities.
• Assist with patient appointments and documentation.
• Support hospital financial processes and maintain supplies.
• Oversee room bookings and management of pool vehicles.
• Collaborate with clinical teams to ensure efficient service delivery.

Skills

Office administration

Customer service

Communication skills

Organization

Problem-solving

Tools

MS Office

Job description

Permanent, full-time role working 40-hours per weekBe the welcoming face of the Dargaville Health Hub, supporting patients, whānau and healthcare teams across a busy rural health serviceEnjoy a varied role that combine reception, administration, customer service and operational support, while making a meaningful difference in your local communityHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Receptionist / Administration Support team member, you will provide a friendly, professional and efficient reception service for patients, visitors and staff coming to the Dargaville Health Hub. You will be a key point of contact, ensuring people receive a welcoming experience while supporting the smooth day-to-day operation of hospital services.This is a diverse role where no two days are the same. You will provide administrative support across multiple departments, coordinate outpatient and maternity administration activities, supporting patients with their appointments and patient documentation, support hospital financial processes, maintain supplies, oversee room bookings, and assist with the management of pool vehicles. Working closely with Dargaville Medical Centre and clinical teams, you will play an important role in delivering high-quality healthcare services to the Dargaville community.Click here to view the position description.

About the Team/Service/ Location

Dargaville Health Hub provides a range of vital healthcare services to the community and wider region. As part of our Administration team, you will work alongside clinical and non-clinical staff to ensure patients, whānau and visitors receive a positive and efficient experience when accessing care. The team is collaborative, supportive and committed to improving health outcomes for the communities we serve.For more information on living and working in Northland click here

About you

You will be an organised, adaptable and customer-focused administrator who enjoys working with people and thrives in a fast-paced environment. You will also bring:

• Previous office administration experience and advanced computer skills
• Excellent communication, customer service and interpersonal skills
• Strong organisational, prioritisation and problem-solving abilities
• The ability to manage competing demands, meet deadlines and work across multiple administrative functions
• A positive, professional and collaborative approach, with a willingness to support colleagues and patients wherever need
• Previous experience within the health sector would be advantageous.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.