Receptionist/Administrator

Lugtons; Hamilton; On-site; NZD 42,000 - 52,000; Full time

Job summary

Lugtons in Waikato is seeking a motivated, organised Receptionist/Administrator to join our team. As the first point of contact for clients, visitors and callers, you will support the office with reception duties, enquiries and general administration.

Reporting to the Operations Manager, you will manage emails, prepare standard documents, coordinate meetings, and help keep the office tidy and efficient. The ideal candidate has strong communication skills, experience in MS Office and a keen eye

Qualifications

• Previous reception and customer service experience.
• Strong telephone manner and communication skills.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Experience with Property Suite or in the Real Estate industry would be an advantage.
• Fast and accurate typing and data entry skills.
• Excellent organisational and time management abilities.
• Ability to prioritise tasks and meet deadlines.
• High attention to detail and accuracy.

Responsibilities

• Greet visitors and create a welcoming, professional reception environment.
• Answer and direct telephone calls promptly and professionally.
• Establish customer/visitor needs and make appropriate referrals.
• Respond to reception and administrative enquiries efficiently.
• Monitor and distribute incoming emails in a timely manner.
• Prepare property sale and purchase agreements and related documentation.
• Produce accurate documents within required timeframes.
• Maintain confidential correspondence and filing systems.
• Assist with meeting room setup and general office coordination.
• Manage stationery, kitchen supplies, and office consumables.
• Prepare forms, documents, pamphlets, and flyers as required.
• Support team members with administrative tasks and workload demands.
• Maintain a tidy, organised, and safe workplace.

Skills

Reception experience

Customer service

Telephone manners

Data entry

Time management

Prioritisation

Attention to detail

Tools

Microsoft Office

Property Suite

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

For generations, Lugtons has been a respected brand in Waikato real estate, helping people buy, sell and manage property with professionalism, integrity and exceptional service.

We are seeking a motivated, organised, and customer-focused Receptionist / Administrator to join our team. This is an excellent opportunity for someone who enjoys working with people, provides exceptional customer service, and takes pride in keeping an office running smoothly.

As the first point of contact for our clients, visitors, and callers, you will play a vital role in creating a positive and professional experience while providing valuable administrative support to the team.

About the Role

This is a varied and fast-paced position where no two days are the same. Reporting to the Operations Manager, you will be responsible for reception duties, managing enquiries, providing administrative support, and ensuring the office operates efficiently.

Key Responsibilities

• Greet visitors and create a welcoming, professional reception environment.
• Answer and direct telephone calls promptly and professionally.
• Establish customer/visitor needs and make appropriate referrals.
• Respond to reception and administrative enquiries efficiently.
• Monitor and distribute incoming emails in a timely manner.
• Prepare property sale and purchase agreements and related documentation.
• Produce accurate documents within required timeframes.
• Maintain confidential correspondence and filing systems.
• Assist with meeting room setup and general office coordination.
• Manage stationery, kitchen supplies, and office consumables.
• Prepare forms, documents, pamphlets, and flyers as required.
• Support team members with administrative tasks and workload demands.
• Maintain a tidy, organised, and safe workplace.

What We’re Looking For

Skills and Experience

• Previous reception and customer service experience.
• Strong telephone manner and communication skills.
• Proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Experience with Property Suite or in the Real Estate industry would be an advantage.
• Fast and accurate typing and data entry skills.
• Excellent organisational and time management abilities.
• Ability to prioritise tasks and meet deadlines.
• High attention to detail and accuracy.

Personal Attributes

• Friendly, professional, and approachable.
• Honest, trustworthy, and reliable.
• Flexible and adaptable.
• Respectful and team-oriented.
• Customer-focused with a positive attitude.
• Able to maintain strict confidentiality.
• Committed to providing outstanding service.

What We Offer

• A supportive and collaborative team environment.
• A varied and rewarding role.
• Professional and friendly workplace culture.
• Opportunity to develop your administration and customer service skills.

If you are passionate about delivering exceptional customer service and enjoy being the hub of a busy office, we would love to hear from you.