Receptionist

UniSports Physiotherapy; Auckland; On-site; NZD 45,000 - 60,000; Full time

Job summary

UniSports Physiotherapy in Auckland's North Island is seeking a friendly Receptionist to be the first point of contact at our StJohns clinic. You’ll welcome clients, manage bookings, process payments, and support clinicians with timely, organised administration.

In this role you’ll collaborate with a multidisciplinary team, uphold patient privacy, and provide a warm, efficient experience for everyday clients and elite athletes alike. Previous healthcare reception experience is ideal.

Qualifications

• Experience in reception, customer service, or administration, preferably in healthcare or sports settings.
• Excellent interpersonal, communication, and time-management skills.
• Attention to detail and a professional demeanor with client privacy in mind.

Responsibilities

• Greet clients warmly and professionally, establishing a welcoming clinic atmosphere.
• Manage bookings via phone, email, and our online system.
• Check clients in/out, process payments, and handle ACC/private billing accurately.
• Maintain tidy, inviting waiting and reception areas.
• Coordinate schedules to ensure clinicians and the front desk are aligned.
• Handle general enquiries about services, pricing, and clinic operations.
• Assist with administrative tasks: filing, data entry, stock management.
• Liaise with multidisciplinary team members to support coordinated client care.

Skills

Reception experience

Interpersonal skills

Time management

Privacy and confidentiality

Multi-tasking

Tools

Indici

POS systems

Job description

UniSports Physiotherapy – Auckland, North Island

Receptionist / Front of House – UniSports Physiotherapy

Location: StJohns, Auckland

Employment type: Full time

About Us

UniSports Physiotherapy is part of Auckland’s leading Sports Medicine Clinic, providing world‑class care to everyday active people and elite athletes alike (unisports.co.nz). You’ll step into a highly collaborative, multidisciplinary environment—working alongside physiotherapists, sports physicians, orthopaedic surgeons, occupational therapists, dietitians, and more. Our culture emphasises understanding people, not just their injuries, and tailoring recovery plans to fit individual lifestyles and goals.

Role Overview

As the first point of contact at our StJohns clinic, you’ll be the face and voice of UniSports. Your role is essential in delivering our philosophy of personalised, world‑class care by ensuring every client feels welcomed, heard, and supported from the moment they walk in.

Key Responsibilities

• Greet clients warmly and professionally, establishing a welcoming clinic atmosphere
• Manage bookings via phone, email, and our online system
• Check clients in/out, process payments, and handle ACC/private billing accurately
• Maintain tidy, inviting waiting and reception areas
• Coordinate schedules to ensure clinicians and the front desk are aligned
• Handle general enquiries about services, pricing, and clinic operations
• Assist with administrative tasks: filing, data entry, stock management
• Liaise with multidisciplinary team members to support coordinated client care

Qualifications & Skills

• Previous experience in reception, customer service, or administration—ideally in healthcare or sports settings
• Excellent interpersonal, communication, and time‑management skills
• Comfort with booking software (Indici) and POS systems
• Attention to detail and a professional, friendly demeanour
• Ability to manage multiple tasks in a fast‑paced, client‑focused environment
• Patience, empathy, and respect for client privacy and confidentiality

Why UniSports?

• Work within a highly collaborative team committed to “understanding you as a person, not just your injury”
• Be part of a clinic that serves both everyday active individuals and elite athletes, providing diverse and fulfilling client interactions.
• Opportunities to engage with multidisciplinary professionals—deepening your understanding of sport and exercise medicine
• A supportive, inclusive workplace where client care and staff wellbeing are top priorities

What We’re Looking For

• A professional who naturally creates a warm, welcoming environment
• Someone who thrives on organisation and enjoys keeping things running smoothly
• A team player who values collaboration and clear communication
• We’re open to applications from people just starting their career who want to grow in healthcare administration, as well as seasoned receptionists