Reception & Facilities Lead — Elevate Office Experience

NZCR Clinical Trials; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Discretionary bonus opportunities

Generous employee referral bonuses

Retail discounts and exclusive deals

AI tools, training and on-the-job学习

Wellbeing programme and generous leave

Job summary

NZCR Clinical Trials in Auckland seeks a dedicated receptionist to support the Auckland site. You will oversee the reception, coordinate facilities, and assist with security, safety and office operations, reporting to the Operations Manager.

You will lead the on-site team, manage vendors and maintain a welcoming environment for staff, participants and visitors, enabling smooth day-to-day research activities.

Qualifications

• Experience in office administration, facilities coordination or reception roles.
• Strong organisational and planning skills with attention to detail.
• Ability to lead or support others and manage multiple priorities.
• Professional communication with staff, visitors and participants.

Responsibilities

• Lead and support the part-time Receptionist to deliver exceptional service.
• Oversee day-to-day operation of reception, ensuring a welcoming, professional space.
• Manage office supplies, mail, couriers, vendors and service providers.
• Liaise with building management, contractors and tradespeople for upkeep.
• Coordinate Safe365 maintenance requests and follow through to completion.
• Support health and safety activities, including Fire Warden duties and site compliance.
• Assist Operations Manager with site security and office protocols.
• Identify process improvements to boost efficiency and employee experience.
• Coordinate catering and supplies as needed across the team.

Skills

Office administration

Facilities coordination

Reception experience

Leadership / mentoring

Multitasking

Communication / customer service

Job description

NZCR Clinical Trials in Auckland seeks a dedicated receptionist to support the Auckland site. You will oversee the reception, coordinate facilities, and assist with security, safety and office operations, reporting to the Operations Manager.

You will lead the on-site team, manage vendors and maintain a welcoming environment for staff, participants and visitors, enabling smooth day-to-day research activities.