Reception/Administration Officer

Te Whatu Ora; Dunedin; On-site; NZD 68,000 - 72,000; Full time

Job summary

Health New Zealand | Te Whatu Ora – Southern is seeking a highly organised Receptionist/Administration Officer for the Community Nursing team at Wakari Hospital in Dunedin. The role focuses on delivering professional reception and administrative support to ensure confidential and efficient day-to-day operations.

The successful candidate will handle calls, emails, appointment coordination, and records, while contributing to continuous improvement and collaborative teamwork across clinical and

Qualifications

• Minimum of NCEA Level 2 or equivalent.
• Two years’ experience in an administrative/clerical/office support role.
• Strong computer skills with Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• High levels of professionalism and confidentiality.
• Ability to work independently and as part of a team.
• Proactive approach and willingness to learn new systems.

Responsibilities

• Provide high-quality reception and customer service support.
• Manage telephone and email enquiries.
• Coordinate appointments and maintain administrative records.
• Prepare meeting agendas, take minutes, and track actions.
• Maintain electronic and paper filing systems.
• Support service administration and office processes.
• Assist with continuous improvement initiatives and projects.
• Collaborate with clinical and non-clinical staff to ensure smooth service delivery.

Skills

Reception

Customer service

Office administration

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication

Time management

Confidentiality

Teamwork

Education

NCEA Level 2 or equivalent

Job description

Toroa Reception/ Administrator - Community Nursing

• Salary between $67,943 and $72,495 pro rata depending on experience

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Be part of a supportive and collaborative team and make a meaningful contribution to healthcare services

We are seeking a highly organised and customer-focused Receptionist / Administration Officer to join our Community Nursing team based at Wakari Hospital. This is an excellent opportunity for an experienced administrator who enjoys variety, values teamwork, and takes pride in delivering exceptional service.

As the first point of contact for many patients, visitors, and staff, you'll play a key role in supporting the day-to-day operations of Community Nursing services. You'll provide professional reception and administrative support while ensuring information is managed accurately, confidentially, and efficiently.

Key responsibilities include:

• Providing high-quality reception and customer service support
• Managing telephone and email enquiries
• Coordinating appointments and maintaining administrative records
• Preparing meeting agendas, taking minutes, and tracking actions
• Maintaining electronic and paper filing systems
• Supporting service administration and office processes
• Assisting with continuous improvement initiatives and administrative projects
• Working collaboratively with clinical and non-clinical staff to ensure smooth service delivery

About the Team/Service/Location

Health New Zealand | Te Whatu Ora – Southern provides services to more than 350,000 people across the largest geographical region in New Zealand. Our people are committed to delivering excellent care and improving health outcomes for our communities.

About you

To be successful in this role, you'll have:

• A minimum of NCEA Level 2 or equivalent
• At least two years' experience in an administrative, clerical, or office support role
• Strong computer skills, including Microsoft Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organisational and time-management abilities
• High levels of professionalism and confidentiality
• The ability to work independently and as part of a team
• A proactive approach and willingness to learn new systems and processes

Experience within the health sector and knowledge of office systems and procedures would be advantageous

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: 245419

Location:

South Island - Otago - Dunedin

Job type:

Expertise:

Non-clinical - Administration - All values