Real-Time Workforce Planner

Genesis Energy NZ; Hamilton; Presencial; NZD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Southern Cross insurance

Flexible working

Wellbeing & KiwiSaver support

Career development

Payroll process support

Resumo da oferta

Genesis Energy NZ is seeking a Real Time Analyst to join our Workforce Planning team in Hamilton for a fixed-term assignment through May 2027. The role supports customer service operations by balancing demand, capacity and service performance using real-time data and sound judgment.

You'll monitor live performance, adjust staffing, forecast needs, analyse trends and collaborate with team leaders to keep schedules accurate and payroll processes smooth.

Qualificações

• Experience in a contact centre or customer service environment.
• Strong Excel skills and ability to interpret data.
• Good problem-solving and decision-making abilities.
• Clear communication and stakeholder management skills.
• Interest in workforce planning; WFM experience is a plus.

Responsabilidades

• Monitor real-time performance and adjust staffing to maintain service levels.
• Use forecasting and data to plan staffing and resources.
• Identify trends and opportunities for improvement.
• Collaborate with team leaders and stakeholders to respond to changing needs.
• Maintain schedules and support payroll processes.

Conhecimentos

Excel

Data analysis

Problem-solving

Communication

Forecasting / workforce planning

Descrição da oferta de emprego

Genesis Energy NZ is seeking a Real Time Analyst to join our Workforce Planning team in Hamilton for a fixed-term assignment through May 2027. The role supports customer service operations by balancing demand, capacity and service performance using real-time data and sound judgment.

You'll monitor live performance, adjust staffing, forecast needs, analyse trends and collaborate with team leaders to keep schedules accurate and payroll processes smooth.