Radiology Scheduler - Administration Support

New Zealand Government; Bay of Plenty; On-site; NZD 30,000 - 46,000; Part time

Benefits offered by this job

Subsidised onsite hospital gym

Wellbeing program

Job summary

Whakatāne Hospital, part-time Radiology Administrator, is based on-site in Whakatāne. You will support patients through their radiology journey by processing referrals, scheduling, and handling enquiries with a focus on accuracy and timeliness.

The role requires excellent customer service, strong communication, and meticulous data entry, with the Radiology team providing a collaborative environment and a commitment to patient care.

Qualifications

• National Certificate in Business Administration and Computing Level 1 or equivalent required.
• Previous administration experience and strong computer skills expected.
• Exceptional telephone and communication skills required.
• Excellent organisational skills and ability to prioritise competing demands.
• High accuracy and attention to detail essential.

Responsibilities

• Processing referrals and arranging patient bookings in a timely and accurate manner.
• Managing patient scheduling and ensuring bookings follow departmental processes and protocols.
• Managing incoming calls and responding to patient and external enquiries.
• Monitoring worklists and prioritising patients in line with Ministry of Health timeframes.
• Following up patients who do not attend their appointments.
• Completing data entry, audits and other clerical and administrative duties.
• Working closely with the wider Radiology team to manage urgent booking requirements.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Telephone skills

Education

National Certificate in Business Administration and Computing Level 1, or equivalent

Tools

Office software

Job description

Whakatāne Hospital,Permanent, part time position - 0.6FTESubsidised onsite hospital gym membership and well being programHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We have an exciting opportunity for an experienced Administrator to join the team within the Radiology Department at Whakatāne Hospital.As part of this busy team, you will play an important role in ensuring patients are booked and supported through their Radiology journey.

Your responsibilities will include:

• Processing referrals and arranging patient bookings in a timely and accurate manner
• Managing patient scheduling and ensuring bookings follow departmental processes and protocols
• Managing incoming calls and responding to patient and external enquiries
• Monitoring worklists and prioritising patients in line with Ministry of Health timeframes
• Following up patients who do not attend their appointments
• Completing data entry, audits and other clerical and administrative duties
• Working closely with the wider Radiology team to manage urgent booking requirements

About you

We are looking for an organised Administrator who takes pride in providing excellent customer service and getting things right.

You will bring:

• A National Certificate in Business Administration and Computing Level 1, or equivalent
• Previous administration experience and strong computer skills
• Exceptional telephone and communication skills
• Excellent organisational skills and the ability to prioritise competing demands
• A high level of accuracy and attention to detail

If you enjoy working with people, are highly organised and take pride in providing quality and accurate service, we would love to hear from you.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.

We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.