Administrator – Application Support

Health New Zealand - Te Whatu Ora - Waitaha Canterbury; Christchurch; On-site; NZD 52,000 - 65,000; Full time

Job summary

Health New Zealand - Te Whatu Ora – Waitaha Canterbury in Christchurch is seeking an Administrator – Application Support to assist our radiology workforce with applications and systems. You will help users navigate software, set up new staff access, and create user guides, working with PACS and other support teams.

This role is non-technical IT support but requires problem solving and clear communication. We value quick learners, attention to detail, and the ability to handle confidential

Qualifications

• Demonstrate ability to learn new software, applications and systems quickly.
• Develop a strong working knowledge of systems and how they fit together.
• Approach problems logically and resolve straightforward issues.
• Explain systems and processes clearly to others.
• Maintain accuracy and strong attention to detail in daily tasks.
• Organise work and manage competing priorities effectively.
• Communicate confidently and build positive working relationships.
• Take ownership and see tasks through to completion.
• Handle confidential and sensitive information appropriately.

Responsibilities

• Help users navigate an application or resolve straightforward system issues.
• Set up new staff with systems access and required permissions.
• Show users how to use a system or application effectively.
• Collaborate with PACS or other support teams to resolve issues.
• Develop clear user guides or process documentation.
• Maintain and update medical workforce roster patterns.
• Work across multiple systems and tasks while keeping data up to date.

Skills

Learn new software

System exploration

Problem solving

Explain systems clearly

Attention to detail

Prioritisation

Communication

Ownership

Confidential data handling

Job description

Health New Zealand - Te Whatu Ora - Waitaha Canterbury – Christchurch, South Island

• Christchurch– Christchurch Health Campus - Radiology Service
• Full-timepermanent position working 40 hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in theprinciples of Te Tiriti o Waitangi and is committed to building a health systemthat serves all New Zealanders.

We are looking for someone with strong digital capabilityand a practical, problem-solving mindset to join Canterbury Radiology in anAdministrator – Application Support role.

What we are looking for

Don't be put off by the word Administrator. You don'tneed to have followed a traditional administration career path to be a greatfit for this role.

We're much more interested in what you can do: how quicklyyou learn new systems, how you approach problems, whether you can explainthings clearly to others, and whether you're someone who takes ownership andfollows things through.

As part of the Administration and Clerical Pay Equity Claimsettlement this role has beenmapped to National Band 5/Profile 5 (finalplacement step is dependent on skills, knowledge and experience)

For further information about the administration andclerical pay equity settlement please followthe link below:

PSANational Health Administration Collective Agreement - FINAL(tewhatuora.govt.nz)

About the role

You’ll support the applications, software and administrativesystems used by our medical workforce, including Senior Medical Officers,Fellows and Resident Medical Officers.

You’ll become someone our people can turn to for practicalhelp with the systems they use in their work.

On any given day you might be:

• helpingsomeone navigate an application or resolve a straightforward system issue;
• settingup a new member of our medical workforce with the systems and access theyneed;
• showingsomeone how to use a system or application effectively;
• workingwith our PACS team or other support teams to resolve an issue;
• developingclear user guides or process documentation;
• maintainingand updating medical workforce roster patterns; or
• workingacross several systems and tasks while keeping information accurate and upto date.

This isn't a technical IT support role. You’ll resolve whatyou can, understand when something needs specialist support, and connect withthe right people when an issue needs to be escalated.

About you

You may already do this kind of work without having Administrator in your job title.

Perhaps you're the person in your team who learns a newsystem first. Maybe you're good at figuring out why something isn't working.You might enjoy creating a better process, showing someone an easier way ofdoing something, or turning something complicated into instructions that makesense.

What matters is that you can demonstrate that you:

• learnnew software, applications and systems quickly;
• areconfident exploring how systems work and developing a strong workingknowledge of them;
• approachproblems logically and can work through straightforward issues;
• canexplain systems and processes clearly to other people;
• areaccurate and have strong attention to detail;
• canorganise your work and manage competing priorities;
• communicateconfidently and build positive working relationships;
• takeownership and follow things through; and
• arecomfortable working with confidential and sensitive information.

You don't need previous experience in Radiology, healthcareor application support. Experience with workforce systems, rostering,application support or healthcare may be useful, but capability, attitude andthe ability to learn are more important to us than a particular careerbackground.

If you're someone who picks up systems quickly, enjoyssolving practical problems and gets satisfaction from helping other people workmore effectively, we'd like to hear from

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuringexcellent healthcare for the people of New Zealand. We embrace a workforce thatis diverse and inclusive so that we are better positioned to understand andservice our community.We welcome applications from our diverseMāori, Pacific, disabled, and rainbow communities.