Quality Technician

Temperzone Limited; Ōtara-Papatoetoe; On-site; NZD 60,000 - 78,000; Full time

Benefits offered by this job

Cafeteria & parking

Security

Health insurance

ANZ banking discounts

Employee Assistance Program

Discount on heat pump products

Relaxed office environment

Career growth opportunities

Global company reputation

Job summary

Temperzone Limited in Auckland is seeking a Quality Technician to support high standards across our manufacturing operations. This hands-on role combines quality control, calibration, investigations, and RMA activities, ideal for someone who enjoys problem solving and working across technical and operational teams.

You'll play a key role in maintaining compliance, supporting quality improvement initiatives, and ensuring products meet both company and customer expectations.

Qualifications

• Experience servicing, fault finding, and repairing HVAC equipment.
• Trade qualification in Refrigeration and Air Conditioning or equivalent.
• Refrigerant Handling Licence and/or Electrical Service Technician Licence.
• Practical experience in testing, fault finding, and repairs.
• Experience using measuring tools and interpreting technical drawings and specifications.
• Understanding of quality systems, inspection processes, and calibration requirements.
• Strong attention to detail and commitment to safe work practices.
• Ability to work independently and manage competing priorities.

Responsibilities

• Perform inspections and quality checks on products, materials, and manufacturing processes.
• Act as a first point of contact for quality-related issues across the business.
• Conduct product audits and support containment activities for quality issues.
• Assist with root cause investigations and corrective actions for non-conformances.
• Manage calibration and verification activities for testing and measuring equipment.
• Maintain calibration records and coordinate external calibration services when required.
• Process customer returns (RMA), including inspection, repair, testing, sign-off, and system updates.
• Prepare reports on quality findings, audit results, RMA activities, and improvement opportunities.
• Support training and guidance on quality control processes and standards.
• Follow health, safety, and environmental requirements and contribute to a safe workplace.

Skills

HVAC troubleshooting

Quality mindset

Attention to detail

Independent worker

Education

Trade qualification in Refrigeration and Air Conditioning or equivalent

Job description

Job Category: Manufacturing, Transport & Logistics

Welcome to Temperzone! As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer. Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.

Job Description

About the role

We’re looking for a Quality Technician to join our team and support the delivery of high standards across our manufacturing operations. This hands‑on role combines quality control, calibration, investigations, and customer returns (RMA) activities, making it ideal for someone who enjoys problem solving and working across technical and operational teams. You'll play a key role in maintaining compliance, supporting quality improvement initiatives, and ensuring products meet both company and customer expectations.

Key Responsibilities

• Perform inspections and quality checks on products, materials, and manufacturing processes.
• Act as a first point of contact for quality‑related issues across the business.
• Conduct product audits and support containment activities for quality issues.
• Assist with root cause investigations and corrective actions for non‑conformances.
• Manage calibration and verification activities for testing and measuring equipment.
• M aintain calibration records and coordinate external calibration services when required.
• Process customer returns (RMA), including inspection, repair, testing, sign‑off, and system updates.
• Prepare reports on quality findings, audit results, RMA activities, and improvement opportunities.
• Support training and guidance on quality control processes and standards.
• Follow health, safety, and environmental requirements and contribute to a safe workplace.

Desired Skills and Experience

What you’ll bring to the role

• Experience servicing, fault finding, and repairing HVAC equipment.
• Trade qualification in Refrigeration and Air Conditioning or equivalent.
• Refrigerant Handling Licence and/or Electrical Service Technician Licence.
• Practical experience in testing, fault finding, and repairs.
• Experience using measuring tools and interpreting technical drawings and specifications.
• Understanding of quality systems, inspection processes, and calibration requirements.
• Strong attention to detail and commitment to safe work practices.
• Ability to work independently and manage competing priorities.
• Cafeteria + parking and security
• Health insurance cover: Hospital Select Base Plan + 3 GP Visits
• Benefit from special discounts on personal banking with ANZ.
• Employee Assistance Program – free counselling and wellbeing support
• Discounted rate for employee purchases of heat pump products
• Enjoy a relaxed office environment with a supportive and collaborative team.
• Access training initiatives and opportunities for career growth.
• Be part of a globally recognised company with a strong reputation.