Quality Technician

Temperzone Limited; Auckland; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Cafeteria and parking

Health insurance cover

ANZ banking discounts

Employee Assistance Program

Discounted heat pump products

Relaxed office environment

Job summary

Temperzone Limited in Auckland is seeking a Quality Technician to support delivery of high standards across manufacturing operations. This hands-on role covers quality control, calibration, investigations, and customer returns (RMA) activities, helping ensure products meet company and customer expectations.

You'll work across technical and operational teams, maintain compliance, support quality improvements, and contribute to a safe workplace with health and environmental guidelines.

Qualifications

• HVAC service experience and fault-finding ability.
• Trade qualification in Refrigeration and Air Conditioning.
• Valid Refrigerant Handling Licence.
• Experience testing and repairing HVAC equipment.

Responsibilities

• Perform inspections and quality checks on products, materials, and manufacturing processes.
• Act as a first point of contact for quality-related issues across the business.
• Conduct product audits and support containment activities for quality issues.
• Assist with root cause investigations and corrective actions for non-conformances.
• Manage calibration and verification activities for testing and measuring equipment.
• Manage calibration records and coordinate external calibration services when required.
• Process customer returns (RMA), including inspection, repair, testing, sign-off, and system updates.
• Prepare reports on quality findings, audit results, RMA activities, and improvement opportunities.
• Support training and guidance on quality control processes and standards.
• Follow health, safety, and environmental requirements and contribute to a safe workplace.

Skills

Quality control

Fault finding

Measuring tools

Technical drawings

Calibration

Root cause analysis

Education

Trade qualification in Refrigeration and Air Conditioning

Tools

Refrigerant Handling Licence

Electrical Service Technician Licence

Job description

Job Category: Manufacturing, Transport & Logistics

Welcome to Temperzone! As the recipient of the 2022 ARBS Product Excellence Award, we stand as Australasia's longest-serving air conditioning manufacturer. Our dedication to quality and eco-conscious initiatives reflects in our internationally acclaimed product line. Joining Temperzone means more than just employment; it's joining a tight-knit family where our culture and values permeate every aspect of our work.

Job Description

About the role

We’re looking for a Quality Technician to join our team and support the delivery of high standards across our manufacturing operations. This hands‑on role combines quality control, calibration, investigations, and customer returns (RMA) activities, making it ideal for someone who enjoys problem solving and working across technical and operational teams. You'll play a key role in maintaining compliance, supporting quality improvement initiatives, and ensuring products meet both company and customer expectations.

Key Responsibilities

• Perform inspections and quality checks on products, materials, and manufacturing processes.
• Act as a first point of contact for quality‑related issues across the business.
• Conduct product audits and support containment activities for quality issues.
• Assist with root cause investigations and corrective actions for non‑conformances.
• Manage calibration and verification activities for testing and measuring equipment.
• Manage calibration records and coordinate external calibration services when required.
• Process customer returns (RMA), including inspection, repair, testing, sign‑off, and system updates.
• Prepare reports on quality findings, audit results, RMA activities, and improvement opportunities.
• Support training and guidance on quality control processes and standards.
• Follow health, safety, and environmental requirements and contribute to a safe workplace.

Desired Skills and Experience

What you’ll bring to the role

• Experience servicing, fault finding, and repairing HVAC equipment.
• Trade qualification in Refrigeration and Air Conditioning or equivalent.
• Refrigerant Handling Licence and/or Electrical Service Technician Licence.
• Practical experience in testing, fault finding, and repairs.
• Experience using measuring tools and interpreting technical drawings and specifications.
• Understanding of quality systems, inspection processes, and calibration requirements.
• Strong attention to detail and commitment to safe work practices.
• Ability to work independently and manage competing priorities.
• Cafeteria + parking and security
• Health insurance cover: Hospital Select Base Plan + 3 GP Visits
• Benefit from special discounts on personal banking with ANZ.
• Employee Assistance Program – free counselling and wellbeing support
• Discounted rate for employee purchases of heat pump products
• Enjoy a relaxed office environment with a supportive and collaborative team.
• Access training initiatives and opportunities for career growth.
• Be part of a globally recognised company with a strong reputation.

Ready to Apply?

• Priority will be given to candidates with NZ work eligibility.