Quality Coordinator

HealthCare NZ; Auckland; Hybrid; NZD 48,000 - 56,000; Full time

Benefits offered by this job

Subsidised Health Insurance

Partnership Discounts

Supportive and highly knowledgeable团队

Working with New Zealand’s largest  -?

Company laptop

Online learning platform

Job summary

New Zealand Health Group is seeking a proactive Quality Coordinator to help ensure safe, compliant healthcare services across our in-home and community delivery in Auckland. You will support incident management, policy updates, data analysis, and cross-functional collaboration to drive continuous improvement.

Based in our Auckland CBD office, this full-time role suits a recent graduate with a passion for health quality, risk management, and improving patient outcomes.

Qualifications

• Recent graduate with a passion for health quality and improvement.
• Excellent written and verbal communication skills.
• Strong critical thinking and ability to prioritize competing tasks.
• Interest in healthcare quality, risk management or compliance.

Responsibilities

• Manage incidents and complaints daily, identifying patterns and risks.
• Write, review, and maintain policies and procedures.
• Analyse data and trends to identify systemic issues.
• Contribute to policy development, updates, and version control.
• Monitor service performance and support improvement initiatives.
• Collaborate with Operations & HR and other teams.
• Support audit and compliance processes.
• Provide reporting insights to support risk management and decision-making.
• Demonstrate proactive attitude and willingness to learn reporting.

Skills

Attention to detail

Analytical thinking

Written communication

Cross-functional collaboration

Job description

Are you a recent graduate with a fire for making a difference? We’re on the hunt for an enthusiasticQuality Coordinator interested in having an impact in the Health and Disability industry.

Who we are | Ko wai mātou

New Zealand Health Group (NZHG) is the nation’s largest provider of in-home and community healthcare, serving more than 30,000 people across Aotearoa.

We are values driven, dedicated to delivering culturally appropriate and safe care for all our people and their whānau. We are committed to contributing to our obligations under Te Tiriti o Waitangi and the pursuit of health equity for all.

New Zealand Health Group’s values: Kai Whakaute– We act with Care, Respect and Empathy, Kai Huhuatanga– We strive for Excellence and Quality and Kai Whanaungatanga– We act in Partnership, are fundamental to everything we do .

Join a rewarding industry where you are contributing to enhancing the lives of others!

• Subsidised Health Insurance
• Partnership Discounts
• Supportive and highly knowledgeable team
• Working with New Zealand’s largest Healthcare Providers
• Company laptop
• Online learning platform

As a Quality Coordinator, you’ll be at the forefront of ensuring top-tier services are delivered with professionalism. Join our dynamic team and collaborate on quality control, improvement, and risk management. This is a full-time role working Monday – Friday 8.30am – 5.30pm based in our Auckland CBD Office.

A sample of responsibilities below:

• Manage incidents and complaints daily, focusing on spotting patterns and potential risks.
• Write, review, and maintain policies and procedures to support safe, compliant practice.
• Analyse data and trends to identify systemic issues and areas for improvement.
• Contribute to policy development, including updates, reviews, and version control.
• Monitor service performance and support continuous improvement initiatives.
• Work across cross-functional teams, such as Operations & HR.
• Support audit and compliance processes.
• Contribute to reporting with insights that help drive risk management and better decision-making.
• Experience and/or interest in healthcare, quality, risk & improvement.
• Excellent written and communication skills.
• Critical thinking skills and a proactive attitude.
• Experience with administration and managing competing priorities.
• An ability and/or willingness to learn how to report, and create effective data & insights.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.

Location(s) Auckland CBD office, Auckland branch area

Expertise Quality Assurance & Improvement

Job level(s) 0 - 1 year of experience, 1 - 3 years of experience