Quality Advisor | Te Ara Kounga - Remote & Impactful

Your Way | Kia Roha; Hamilton, Lower Hutt; Hybrid; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Work from home

Opportunities for professional develop

Employee assistance program

Birthday leave

Staff discount app

Job summary

Your Way | Kia Roha is seeking a Quality Advisor to support the design, implementation and ongoing monitoring of quality processes across the organisation. You will translate requirements into practical, clear ways of working that benefit disabled people and staff alike.

Working with National Managers and Team Leaders, you will lead quality systems development, audits, risk management and reporting, while nurturing a culture of continuous improvement and respectful, culturally responsive

Qualifications

• Understanding of the Enabling Good Lives vision and principles and how to apply them in practice.
• A deep understanding of disability, either professionally or through lived or whānau experience.
• Experience contributing to continuous improvement activities and a proactive approach to supporting reliable, high-quality services.
• Ability to ask open questions, interpret information and use sound judgement about when further information, advice or escalation is required.
• Commitment to culturally responsive practice, including understanding of tikanga, Te Ao Māori and Pasifika perspectives.
• Excellent relationship-building skills and the ability to work diplomatically with a wide range of people.
• Strong written and verbal communication, including report writing and plan development.
• Strong organisational skills with the ability to manage priorities, maintain accurate records and meet agreed timeframes.
• Confidence using Microsoft 365 and organisational information systems.
• A relevant tertiary qualification, or equivalent experience, in quality, business, health, social services, policy, data or a related field.

Responsibilities

• Support the development, maintenance and communication of effective organisational quality systems and the Quality Plan.
• Recommend, monitor and record corrective and preventative actions and quality improvements.
• Support managers and team leaders to prepare for external audits and undertake internal audits and assurance activities.
• Monitor relevant contractual, regulatory and organisational requirements alongside the Data and Reporting Analyst.
• Identify quality-related training needs and work with the Learning and Development Lead to promote quality as everyone’s responsibility.
• Draft and maintain policies and procedures with policy owners and approval bodies and coordinate the policy review schedule.
• Analyse information, feedback and data to identify trends and patterns in practice quality and prepare clear quality reporting.
• Act as a first contact point for privacy matters, provide guidance and escalates incidents and emerging issues to the Privacy Officer.
• Support risk management activities and maintenance of the organisational Risk Management Framework.
• Provide practical quality administration and contribute to agreed organisational projects and working groups.

Education

Relevant tertiary qualification in quality, business, health, social services, policy, data or related field

Job description

Your Way | Kia Roha is seeking a Quality Advisor to support the design, implementation and ongoing monitoring of quality processes across the organisation. You will translate requirements into practical, clear ways of working that benefit disabled people and staff alike.

Working with National Managers and Team Leaders, you will lead quality systems development, audits, risk management and reporting, while nurturing a culture of continuous improvement and respectful, culturally responsive