Programme Coordinator

Customs; Wellington; On-site; NZD 70,000 - 90,000; Full time

Job summary

New Zealand Customs Service in Wellington seeks a Programme Coordinator to provide organisation-wide coordination and administrative support within Digital & Technology. This role ensures timely governance, financial processes, onboarding, and team support to enable managers and teams to make informed decisions.

You will work across programme documentation, reporting, and stakeholder engagement, building strong relationships with managers, staff, suppliers, and partners.

Qualifications

• Experience providing project, programme, team, or management coordination and administrative support.
• Strong organisational skills and the ability to manage multiple priorities, deadlines, and workstreams accurately.
• Clear communication skills and confidence working with a range of internal and external stakeholders.
• Good problem‑solving skills, initiative, and the ability to work both independently and collaboratively.
• Strong capability using Microsoft Office applications, including Outlook, Word, Excel, and Visio.
• An interest in learning new software, systems, and business processes.
• Experience with Oracle Financials, purchase orders, and goods receipting would be advantageous.
• An understanding of, or willingness to grow capability in, te ao Māori, te Tiriti o Waitangi, te reo Māori, and tikanga Māori in the workplace.

Responsibilities

• Assist with financial administration, including purchase orders, receipting, invoice allocation, software licence compliance, and renewals.
• Support month-end and year-end financial processes by working with managers and the Finance Business Partner.
• Coordinate staff onboarding and offboarding activities, including security clearances and equipment requests.
• Maintain programme and project documentation, including reports, schedules, plans, risk and issue registers, budget records, databases, and related information.
• Provide coordination support for IT housekeeping, remediation activity, audits, programme controls, and other quality assurance activities.
• Coordinate governance meetings, prepare documentation, take minutes, track actions, and support effective decision‑making.
• Build strong relationships with managers, staff, suppliers, and stakeholders across Digital & Technology.

Skills

Project coordination

Organisational skills

Communication skills

Problem solving

MS Office

Learning mindset

Oracle Financials

Māori capability

Tools

Outlook

Word

Excel

Visio

Job description

• * Provide high-quality coordination and administrative support across Digital & Technology.
• * Support governance, financial administration, programme reporting, and stakeholder engagement.
• * Wellington-based role contributing to the work that helps protect and promote New Zealand.

About this role

We are looking for an organised, proactive, and customer-focused Programme Coordinator to join the Technology Operations team within Digital & Technology. This role provides timely coordination and administrative support across programme and project governance, financial processes, licensing activity, onboarding and offboarding, and a range of team support activities.

You will play an important part in keeping information, processes, meetings, records, and actions well organised so that Digital & Technology managers and teams can make good decisions and deliver services effectively. This is a varied role where attention to detail, sound judgement, strong communication, and the ability to manage competing priorities will be key to success.

What you'll do

• * Assist with financial administration, including purchase orders, receipting, invoice allocation, software licence compliance, and renewals.
• * Support month-end and year-end financial processes by working with managers and the Finance Business Partner.
• * Coordinate staff onboarding and offboarding activities, including security clearances and equipment requests.
• * Maintain programme and project documentation, including reports, schedules, plans, risk and issue registers, budget records, databases, and related information.
• * Provide coordination support for IT housekeeping, remediation activity, audits, programme controls, and other quality assurance activities.
• * Coordinate governance meetings, prepare documentation, take minutes, track actions, and support effective decision‑making.
• * Build strong relationships with managers, staff, suppliers, and stakeholders across Digital & Technology.

What you'll bring

• * Experience providing project, programme, team, or management coordination and administrative support.
• * Strong organisational skills and the ability to manage multiple priorities, deadlines, and workstreams accurately.
• * Clear communication skills and confidence working with a range of internal and external stakeholders.
• * Good problem‑solving skills, initiative, and the ability to work both independently and collaboratively.
• * Strong capability using Microsoft Office applications, including Outlook, Word, Excel, and Visio.
• * An interest in learning new software, systems, and business processes.
• * Experience with Oracle Financials, purchase orders, and goods receipting would be advantageous.
• * An understanding of, or willingness to grow capability in, te ao Māori, te Tiriti o Waitangi, te reo Māori, and tikanga Māori in the workplace.

Working at Customs

New Zealand Customs Service protects and promotes New Zealand across borders. Our Digital & Technology development and provides stable, secure, and effective technology products and services, supports new capability development, and helps manage IT investment to deliver cost‑efficient services.

In Technology Operations, you will be part of a team that supports incident, problem and change management, cybersecurity, finance, vendor management, product licence management, risk management, intranet content, and application performance monitoring.

• * Be part of meaningful public service work that contributes to protecting New Zealand’s border.
• * Work in a collaborative environment where strong coordination, service focus, and continuous improvement are valued.
• * Build broad experience across governance, finance, technology operations, programme support, and stakeholder engagement.
• * Contribute to an inclusive workplace that respects te Tiriti o Waitangi and supports the appropriate use of te reo Māori and tikanga Māori.

• * Be a New Zealand Citizen or New Zealand Permanent Resident
• * Residing in New Zealand at the time of application
• * Have resided continuously in New Zealand for the last five years. Any exceptions to this will need to be discussed with recruitment to assess whether you will still be eligible to meet the Organisation's Security Clearance application criteria.

Please note Customs will be managing this recruitment independently in-house and will not be engaging with recruitment agencies at this stage.

Applications close at 11pm, Wednesday 21 October 2026.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role. We also offer flexible working arrangements.

Expertise Admin Support, Finance and Procurement, Information Technology