Programme Administrator

Auckland University of Technology; Wellington; On-site; NZD 62,000 - 81,000; Full time

Job summary

Auckland University of Technology (AUT) is a young university with a strong focus on research-led teaching and an innovative, student-centric academic environment. This permanent, full-time Programme Administrator role supports FHES programmes and works with a team across AUT’s South and North Campuses.

You will coordinate administrative systems, manage key platforms, and respond to student and staff queries, contributing to process improvements and the Te Aronui Te Tiriti framework through

Qualifications

• Experience in a tertiary or similarly complex environment.
• Strong customer service ethos with excellent written, oral and interpersonal skills.
• Proven organisational skills with the ability to prioritise, meet deadlines and remain calm under pressure.
• Confident capability with Office 365, Canvas and Arion (or similar student management systems).
• Sensitivity to diverse cultures and backgrounds, with a commitment to mana-enhancing practice.

Responsibilities

• Coordinating administrative systems to support academic staff with efficient, consistent programme administration.
• Managing key systems and ensuring accurate information across platforms.
• Handling student and staff queries and escalating support needs appropriately.
• Providing proactive, student-centred programme support and guidance in collaboration with other professional staff and managers in the Academic Office.
• Contributing to process improvements and best-practice programme administration via explorations with colleagues and technology, including AI.

Skills

Customer service

Written communication

Oral communication

Interpersonal skills

Organisational skills

Tools

Office 365

Canvas

Arion

Job description

Auckland University of Technology (AUT) is a young university with a strong focus on research-led teaching and an innovative, student-centric academic environment. Our mission is to produce great graduates who enter the workforce able to...

• Make a meaningful impact on student success through expert programme administration and mana-enhancing guidance across our health programmes
• Join a highly collaborative, supportive team that enables smooth academic administration operations and accurate responses to student and staff queries
• Permanent, full-time role (1.0FTE) based primarily at AUT’s South Campus (preferred) or North Campus
• Opportunity to shape best-practice academic administration support processes in a supportive, diverse team within a large, complex tertiary environment

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s Faculty of Health and Environmental Sciences is a vibrant, interdisciplinary academic community committed to improving health, wellbeing and environmental sustainability locally and globally. The Faculty brings together leading educators, researchers and practitioners across health sciences, public health, rehabilitation, sport and exercise science, food science, chemistry, biology, biomedical science, and environmental science, with a strong emphasis on applied learning and real-world impact. Staff benefit from close links with industry, iwi, communities and government, opportunities for collaborative and translational research, and a culture that values innovation, equity and social responsibility. The Faculty offers an engaging, supportive environment for talented academics who want their teaching and research to make a meaningful difference in Aotearoa New Zealand and beyond.

This is a permanent, full-time (1.0 FTE) position based at AUT’s South Campus (preferred) or North Campus.

As the Programme Administrator for a set of FHES programmes, working in a team environment, you will play a central role in ensuring the smooth, collaborative, and effective administration to enable students and staff to thrive. Working closely with the Programme Coordinator, Programme Administration Managers, School Registrars, Heads of Department, Programme Leaders, Course Leads, and students you will be a central part of the academic administrative and advising hub that supports the effective running of our programmes.

Your responsibilities will include:

• Coordinating administrative systems to support academic staff with efficient, consistent programme administration
• Managing key systems and ensuring accurate information across platforms
• Handling student and staff queries and escalating support needs appropriately
• Providing proactive, student-centred programme support and guidance in collaboration with other professional staff and managers in the Academic Office
• Contributing to process improvements and best-practice programme administration via explorations with colleagues and technology, including AI

This role has a meaningful impact on student and staff experience and directly supports AUT’s Te Aronui Te Tiriti Framework through culturally safe, mana-enhancing engagement with ākonga and staff.

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi , Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To be successful in this role, you will have:

• Experience in a tertiary or similarly complex environment
• Strong customer service ethos with excellent written, oral and interpersonal skills
• Proven organisational skills with the ability to prioritise, meet deadlines and remain calm under pressure
• Confident capability with Office 365, Canvas and Arion (or similar student management systems)
• Sensitivity to diverse cultures and backgrounds, with a commitment to mana-enhancing practice

• Start Date: ASAP
• Salary Ranges | Ngā Utu: $62,000 - $81,000 per annum (dependent on experience and qualifications)

Job Reference | Tohutoro Mahi: 96334

With your food basket and my food basket, the people will thrive.