Programme Administrator

Auckland University of Technology; Auckland; On-site; NZD 62,000 - 81,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Staff benefits

Job summary

Auckland University of Technology (AUT) is New Zealand's newest university and a leading provider of health programmes. Based primarily at South Campus (preferred) or North Campus, the Programme Administrator will support FHES programmes with central administration and mana-enhancing guidance to ākonga and staff.

You will work closely with Programme Coordinators, School Registrars and Course Leaders to ensure smooth operations, accurate responses to student and staff queries, and continuous

Qualifications

• Experience in a tertiary or similarly complex environment.
• Strong customer service ethos with clear communication.
• Ability to prioritise, meet deadlines and stay calm under pressure.

Responsibilities

• Coordinate administrative systems to support academic staff.
• Manage key systems and ensure accurate information across platforms.
• Handle student and staff queries and escalate as needed.
• Provide proactive, student-centred programme support with Academic Office staff.
• Contribute to process improvements and best-practice administration, including AI.

Skills

Customer service

Organisational skills

Written & verbal communication

Cultural humility

Tools

Office 365

Canvas

Arion

Job description

• Make a meaningful impact on student success through expert programme administration and mana-enhancing guidance across our health programmes
• Join a highly collaborative, supportive team that enables smooth academic administration operations and accurate responses to student and staff queries
• Permanent, full-time role (1.0FTE) based primarily at AUT’s South Campus (preferred) or North Campus
• Opportunity to shape best-practice academic administration support processes in a supportive, diverse team within a large, complex tertiary environment

• Make a meaningful impact on student success through expert programme administration and mana-enhancing guidance across our health programmes
• Join a highly collaborative, supportive team that enables smooth academic administration operations and accurate responses to student and staff queries
• Permanent, full-time role (1.0FTE) based primarily at AUT’s South Campus (preferred) or North Campus
• Opportunity to shape best-practice academic administration support processes in a supportive, diverse team within a large, complex tertiary environment

Auckland University of Technology (AUT) is New Zealand's newest university and one of its most distinctive. Centred on students and grounded in knowledge that works, AUT is 5-star rated by QS, with more than 27,000 students and 4,000 staff based primarily across three Auckland campuses. It's a place of real opportunity, where the values of Pono, Tika and Aroha shape how talented, progressive people work together – and you'll feel that in the culture, in the collaboration and in the difference the work makes for students, communities and the world.

Our community is stronger because of the role Te Tiriti plays in how we operate, and because Māori and Pacific knowledge, leadership and contribution are central to who we are. We embrace diversity in all its forms and are proud to welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

AUT’s Faculty of Health and Environmental Sciences is a vibrant, interdisciplinary academic community committed to improving health, wellbeing and environmental sustainability locally and globally. The Faculty brings together leading educators, researchers and practitioners across health sciences, public health, rehabilitation, sport and exercise science, food science, chemistry, biology, biomedical science, and environmental science, with a strong emphasis on applied learning and real-world impact. Staff benefit from close links with industry, iwi, communities and government, opportunities for collaborative and translational research, and a culture that values innovation, equity and social responsibility. The Faculty offers an engaging, supportive environment for talented academics who want their teaching and research to make a meaningful difference in Aotearoa New Zealand and beyond.

The Opportunity | Te Whiwhinga mahi

This is a permanent, full-time (1.0 FTE) position based at AUT’s South Campus (preferred) or North Campus.

As the Programme Administrator for a set of FHES programmes, working in a team environment, you will play a central role in ensuring the smooth, collaborative, and effective administration to enable students and staff to thrive. Working closely with the Programme Coordinator, Programme Administration Managers, School Registrars, Heads of Department, Programme Leaders, Course Leads, and students you will be a central part of the academic administrative and advising hub that supports the effective running of our programmes.

Your Responsibilities Will Include

• Coordinating administrative systems to support academic staff with efficient, consistent programme administration
• Managing key systems and ensuring accurate information across platforms
• Handling student and staff queries and escalating support needs appropriately
• Providing proactive, student-centred programme support and guidance in collaboration with other professional staff and managers in the Academic Office
• Contributing to process improvements and best-practice programme administration via explorations with colleagues and technology, including AI

This role has a meaningful impact on student and staff experience and directly supports AUT’s Te Aronui Te Tiriti Framework through culturally safe, mana-enhancing engagement with ākonga and staff.

What we offer | Ngā āhuatanga kei a mātou

At AUT you’ll be part of a values-led university with a strong, caring culture, flexible working, generous annual leave and support to thrive in your role and career. We provide the tools, trust, recognition frameworks and cultural capability development programmes to help you make a meaningful contribution. Learn more about our competitive benefits tailored to all staff https://www.aut.ac.nz/about/careers-at-aut/working-at-aut/staff-benefits. https://www.aut.ac.nz/about/careers-at-aut/working-at-aut/staff-benefits

About you | Ko wai koe

As a professional staff member at AUT, you’ll help our university thrive by improving services, supporting students and staff and driving practical improvements across our campuses. We’re looking for people with energy, curiosity and openness to new ideas who bring a collaborative, adaptable approach and contribute to a positive workplace culture.

You’ll also bring cultural humility and respect for Te Tiriti o Waitangi, Indigenous peoples and diverse communities. Experience supporting Indigenous, equity or inclusion-focused initiatives is highly valued.

To Be Successful In This Role, You Will Have

• Experience in a tertiary or similarly complex environment
• Strong customer service ethos with excellent written, oral and interpersonal skills
• Proven organisational skills with the ability to prioritise, meet deadlines and remain calm under pressure
• Confident capability with Office 365, Canvas and Arion (or similar student management systems)
• Sensitivity to diverse cultures and backgrounds, with a commitment to mana-enhancing practice
• A commitment to equity, diversity and inclusion and supportive of AUT’s Te Aronui journey.

Further Information | Pārongo Anō

• Start Date: ASAP
• Salary Ranges | Ngā Utu: $62,000 - $81,000 per annum (dependent on experience and qualifications)
• For further information: please send us an enquiry or call 09 921 9499

Closing Date | Te rā aukati:

23rd November 2026, at 11:55 pm.

Job Reference | Tohutoro Mahi:

• Full-time denotes 37.5 hours per week

At AUT we strive to be a place where people love to work and learn. We are committed to te Tiriti, excellence and inclusivity and aspire to be the University of choice for Māori and Pacific communities. We welcome people of all ethnicities, genders, sexual orientations, religious and political beliefs, socio-economic situations and accessibility needs.

Nā tō rourou, nā taku rourou ka ora ai te iwi.

With your food basket and my food basket, the people will thrive.