Programme Administrator

Aotearoa New Zealand Association of Social Workers; Lower Moutere; On-site; NZD 52,000 - 70,000; Full time

Job summary

Whenua Iti Outdoors (WIO) is seeking a Programme Administrator to support day-to-day programme administration, information management and customer service across primary, secondary, holiday, community, international and professional programmes. You will work with the Education Manager and Coordination team, handling bookings, CRM and related coordination to ensure high-quality delivery.

The role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks

Qualifications

• Strong administration and support experience, preferably in an education, community or service-based setting.
• Excellent administrative, organisation and record-keeping skills.
• Experience working with CRM, database or student management systems.
• Good IT skills and a willingness to learn new systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and adapt to a changing and dynamic environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work well under time pressure while maintaining professionalism and care.
• Understanding of confidentiality, privacy and sensitive information management.
• Commitment to Te Tiriti o Waitangi and bicultural practice.

Responsibilities

• Process programme bookings, enrolment forms and related paperwork accurately and within required timeframes
• Administer resource bookings, site use and other support tasks accurately and on time
• Collect, record and file programme evaluation forms, attendance registers and related documentation correctly
• Keep programme coordination systems and shared schedules accurate and up to date to support planning and resourcing
• Complete administrative tasks that support programme funding, accountability and reporting requirements accurately
• Enter, update and maintain CRM, student, booking and enrolment records accurately and promptly
• File, store and retrieve programme-related documents and records in line with organisational systems
• Regularly check information to identify and correct gaps, errors or duplication
• Answer general programme enquiries, action or refer them promptly and professionally
• Provide clear, accurate and timely information and support to stakeholders in a manner that reflects WIO's values

Skills

Administration

Record-keeping

CRM systems

IT skills

Communication

Time management

Confidentiality

Bicultural practice

Job description

The Programme Administrator plays an important supporting role in ensuring Whenua Iti Outdoors (WIO) has the day-to-day programme administration, information management and customer service support required to deliver high-quality, safe and impactful programmes. The role provides administrative support across all WIO programmes including primary, secondary, holiday, community, international and professional programmes. The role works closely with, and under the direction of, the Education Manager and the Programme Coordination team, supporting bookings, enrolments, CRM and database administration, and related programme coordination. The role will provide administrative support to other key organisation functions including funding, finance, operations and marketing as required.

Key responsibilities

Process programme bookings, enrolment forms and related paperwork accurately and within required timeframes

Administer resource bookings, site use and other support tasks accurately and on time

Collect, record and file programme evaluation forms, attendance registers and related documentation correctly

Keep programme coordination systems and shared schedules accurate and up to date to support planning and resourcing

Complete administrative tasks that support programme funding, accountability and reporting requirements accurately and on time

Enter, update and maintain CRM, student, booking and enrolment records accurately and promptly

File, store and retrieve programme-related documents and records in line with organisational systems

Regularly check information to identify and correct gaps, errors or duplication

Answer general programme enquiries, action or refer them promptly and professionally

Provide clear, accurate and timely information and support to stakeholders in a manner that reflects WIO's values

About you

Strong administration and support experience, preferably in an education, community or service-based setting

Excellent administrative, organisation and record-keeping skills

Experience working with CRM, database or student management systems

Good IT skills and a willingness to learn new systems

Excellent written and verbal communication skills

Ability to manage multiple tasks and adapt to a changing and dynamic environment

Strong attention to detail and commitment to accuracy

Ability to work well under time pressure while maintaining professionalism and care

Understanding of confidentiality, privacy and sensitive information management

Commitment to Te Tiriti o Waitangi and bicultural practice

About us

Whenua Iti Outdoors (WIO) delivers life-changing experiences through outdoor and experiential learning, connecting people with nature, culture, and community. For over four decades, WIO has empowered individuals and groups through innovative programmes that build confidence, resilience, and a sense of belonging.

What We Offer

A fixed-term, full-time role within a values-driven organisation.

The opportunity to support programmes that make a real difference in the lives of young people and communities.

A supportive, collaborative, and mission-led workplace culture.

Location:Motueka
Fixed Term:1 year, Full-time (1.0 FTE)
Reports to:Education Manager

Applications close Wednesday 7th October, 9am.