Impactful Programme Admin & Coordination Specialist

Aotearoa New Zealand Association of Social Workers; Lower Moutere; On-site; NZD 52,000 - 70,000; Full time

Job summary

Whenua Iti Outdoors (WIO) is seeking a Programme Administrator to support day-to-day programme administration, information management and customer service across primary, secondary, holiday, community, international and professional programmes. You will work with the Education Manager and Coordination team, handling bookings, CRM and related coordination to ensure high-quality delivery.

The role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks

Qualifications

• Strong administration and support experience, preferably in an education, community or service-based setting.
• Excellent administrative, organisation and record-keeping skills.
• Experience working with CRM, database or student management systems.
• Good IT skills and a willingness to learn new systems.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and adapt to a changing and dynamic environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work well under time pressure while maintaining professionalism and care.
• Understanding of confidentiality, privacy and sensitive information management.
• Commitment to Te Tiriti o Waitangi and bicultural practice.

Responsibilities

• Process programme bookings, enrolment forms and related paperwork accurately and within required timeframes
• Administer resource bookings, site use and other support tasks accurately and on time
• Collect, record and file programme evaluation forms, attendance registers and related documentation correctly
• Keep programme coordination systems and shared schedules accurate and up to date to support planning and resourcing
• Complete administrative tasks that support programme funding, accountability and reporting requirements accurately
• Enter, update and maintain CRM, student, booking and enrolment records accurately and promptly
• File, store and retrieve programme-related documents and records in line with organisational systems
• Regularly check information to identify and correct gaps, errors or duplication
• Answer general programme enquiries, action or refer them promptly and professionally
• Provide clear, accurate and timely information and support to stakeholders in a manner that reflects WIO's values

Skills

Administration

Record-keeping

CRM systems

IT skills

Communication

Time management

Confidentiality

Bicultural practice

Job description

Whenua Iti Outdoors (WIO) is seeking a Programme Administrator to support day-to-day programme administration, information management and customer service across primary, secondary, holiday, community, international and professional programmes. You will work with the Education Manager and Coordination team, handling bookings, CRM and related coordination to ensure high-quality delivery.

The role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks