Program Officer, Aotearoa New Zealand

The Royal Australasian College of Physicians; Wellington; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid work model

Paid parental leave

Free annual flu vaccinations

Professional development opportunities

Employee Assistance Program

Corporate discounts

Job summary

The Royal Australasian College of Physicians in Wellington offers a full-time, fixed-term role within Training Services. You will provide expert administrative support for trainee programs, coordinate records, and act as secretariat for committees, ensuring compliance with policies.

The role emphasizes stakeholder collaboration and high-quality client service. The position supports a 3-2-1 hybrid working model, with in-office collaboration and remote work days, and runs until May 2027.

Qualifications

• Certificate or Diploma in Business Administration or equivalent experience.
• Experience in accreditation or management of medical/education programs preferred.
• Strong written and verbal communication skills and client service excellence.

Responsibilities

• Provide expert administrative support for training programs and cross-team tasks.
• Maintain accurate electronic records and trainee applications/assessments.
• Secretariat support for committees: coordinate meetings, prepare agendas/minutes/reports.
• Respond to member enquiries with clear guidance per RACP policies.
• Coordinate with internal stakeholders to advise on complex training issues.
• Drive process improvements in a changing environment.

Skills

Organization & coordination

Written communication

Stakeholder management

Independent working

Client services

IT capabilities

Education

Business Administration Diploma or equivalent

Tools

Microsoft Office Suite

SharePoint

Video/teleconferencing tools

Job description

Job Category: Administration and Office Support

About the RACP

The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

Our Values

Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

Why Join Us?

As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au/about/careers-at-racp.

Our 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week,
• 2 days from an RACP office location per week,
• 1 of the two days per week in office spent with your team.

Job Description

About the Role

Training Services is responsible for providing training progression and comprehensive administrative support to trainees, supervisors and committees involved in the RACP Basic and Advanced training programs across Australia and Aotearoa New Zealand. Our services include advising on program requirements, coordinating the Divisional Clinical Examination in Aotearoa New Zealand, delivering training support for both trainees and supervisors, and supervisor learning support.

The purpose of this role is to provide expert advice and professional operational support to assigned portfolio of training programs. This role is also responsible for supporting committees within a governance framework and ensuring decisions comply with RACP policies and procedures.

Key accountabilities include:

• Provide expert advice and administrative support for assigned portfolio of training programs and cross-team assistance as required
• Create and maintain accurate electronic records, including data entry of trainee applications and assessments.
• Provide professional secretariat support to relevant committees including conjoint committee/s. This includes coordinating, attending and facilitating meetings, and preparing agendas, briefs, minutes, draft reports and correspondence.
• Provide comprehensive and timely responses to member enquiries. Take ownership of each enquiry by understanding the member's needs and providing clear explanations, instructions, or solutions in line with RACP policies and procedures.
• Liaise with key internal stakeholders and committees to provide timely advice and support on complex issues relating to specialty training.
• Contribute towards process improvements in a changing environment.

This is a full time, fixed term contract until May 2027.

Desired Skills and Experience

About You

The successful candidate will have:

• Certificate or Diploma of Business Administration or demonstrated equivalent experience, knowledge and skills.
• Professional experience in accreditation and/or management of medical or other education/health programs or in a member-based organisation.
• Ability to prioritise work, meet deadlines, managing a range of complex tasks in a changing work environment while maintaining an attention to detail.
• Ability to work independently and in a collaborative team environment, to build and maintain relationships with internal and external stakeholders at various levels.
• Demonstrated experience in delivering professional client and secretariat services, including high level written and verbal communication skills, business writing and presentations.
• IT Capabilities: Microsoft Office Suite, SharePoint and video/teleconferencing platforms.