Clinical Administrator

SmartRecruiters, Inc.; Christchurch; On-site; NZD 52,000 - 68,000; Full time

Job summary

Hato Hone St John is seeking a Clinical Administrator to coordinate ambulance education programmes nationwide from Christchurch. You will support learner education journeys, coordinate schedules, resources and logistics, and liaise with the Clinical Education Delivery team to ensure a high-quality learner experience.

Role requires strong admin skills, data accuracy and excellent communication. You will work across multiple systems, support continuous improvement, and ensure compliance with NZQA

Qualifications

• NCEA Level 2 or equivalent.
• Experience in an administration role with systems knowledge.
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent written and oral communication, data accuracy.
• Effective time management and ability to handle multiple priorities.
• Ability to work both independently and as part of a team, with confidentiality.
• Desirable: professional qualification in business administration.

Responsibilities

• Coordinate the end-to-end administration of clinical education programmes, including schedules, resources and logistics.
• Provide high-quality support to learners, acting as a key contact for enquiries.
• Coordinate travel, accommodation, venue bookings, catering and other logistics.
• Maintain learner information and records across key systems with data integrity and compliance.
• Maintain knowledge of systems including MySitrep, Medius Flow, Tandem, Office, SELMA and PayGlobal.
• Collaborate across Clinical Practice and with stakeholders to support education delivery.
• Identify opportunities to improve administrative processes and implement new systems.

Skills

Communication skills

Time management

Organisation

Customer focus

Teamwork

Confidentiality

Problem solving

Education

NCEA Level 2 or equivalent

Relevant business administration qualification (desirable)

Tools

Word

Excel

PowerPoint

Outlook

Teams

MySitrep

Medius Flow

Tandem

SELMA

PayGlobal

Job description

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we make a life-changing difference every day.

Job Description

He aha te tūranga- About the role:

As a Clinical Administrator, you will support the national coordination and delivery of ambulance education programmes, helping to ensure consistent and effective administration across programme planning, learner support and education compliance.

You’ll play an important role throughout the learner education journey, coordinating programme schedules, resources and logistics while providing timely support to learners and working closely with the wider Clinical Education Delivery team and key stakeholders.

In this role, you will:

• Coordinate the end-to-end administration of clinical education programmes, including schedules, resources, learner communications, assessment processes and logistical requirements.
• Provide high-quality support to learners throughout their education journey, acting as a key point of contact for enquiries and resolving or escalating issues as appropriate.
• Coordinate travel, accommodation, venue bookings, catering and other logistical requirements for education programmes and the Clinical Practice team.
• Maintain accurate learner information and administrative records across key systems, ensuring data integrity and compliance with relevant policies, legislation, NZQA and Tertiary Education Commission requirements.
• Maintain strong working knowledge of key administrative systems, including MySitrep, Medius Flow, Tandem, Microsoft Office, SELMA and PayGlobal.
• Work collaboratively across Clinical Practice and with internal and external stakeholders to support consistent education delivery, effective communication and a positive learner experience.
• Identify opportunities to improve administrative processes, systems and workflows, supporting continuous improvement and the implementation of new systems and ways of working.

Please note: This is a permanent, full time position based in Christchurch, working 40 hours per week, Monday to Friday.

Qualifications

Ko wai koe- About you:

You’ll be an experienced administrator who is organised, detail oriented and comfortable working in a busy and fast changing environment. You’ll be confident managing multiple priorities and deadlines while providing a high level of service to learners, colleagues and other stakeholders.

To be successful in this role, you will have:

• NCEA Level 2 or equivalent.
• Previous experience and success in an administration role, with sound knowledge of administrative systems and processes.
• Intermediate to advanced Microsoft Office skills, particularly Word, Excel, PowerPoint, Outlook and Teams.
• Excellent written and oral communication skills, including the ability to communicate effectively on complex issues.
• Effective time management, prioritisation and organisational skills, with the ability to manage multiple priorities and maintain deadlines under pressure.
• The ability to work both independently and as part of a team, with the high level of accuracy and attention to detail.
• A high level of customer focus and professionalism, with the ability to maintain confidentiality of sensitive information.
• A positive, resilient and flexible approach, with the initiative to problem solve, adapt to change and support continuous improvement.
• A relevant professional qualification in business administration or similar would be desirable.

Additional Information

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly.