Product Specialist

Zvh; Auckland; On-site; NZD 90,000 - 120,000; Full time

Job summary

Baxter is seeking a Product Specialist to join our Advanced Surgery team in New Zealand, covering the South Auckland territory (Middlemore, Waikato, Hawke's Bay, Taranaki). You will drive revenue growth by managing key accounts, developing new business, and promoting the Advanced Surgery portfolio with clinicians and hospital staff.

The role requires strong territory management, commercial acumen and the ability to travel across the region.

Qualifications

• Tertiary degree in medical/science or business.
• 2-5 years’ experience in a commercial/sales role within Medical Devices or Pharmaceutical is desirable.
• Knowledge of value-based selling and Key Account Management is preferred.
• Working knowledge of Hospital/Healthcare systems is highly desirable.
• Strong interpersonal effectiveness and relationship-building abilities.
• Accountable for achieving targets and delivering outstanding customer service.
• Willingness to travel as required.

Responsibilities

• Achieve communicated sales budgets by penetrating profitable sales of Advanced Surgery products into key accounts within the territory.
• Build relationships with clinical and management staff in accounts.
• Represent features and benefits of the Advanced Surgery portfolio to customers and prospects.
• Maintain profitability in the area of responsibility with sales/marketing.
• Provide market information and data to maintain marketplace understanding.
• Identify incremental business opportunities and develop strategies to convert them.
• Facilitate product presentations to drive product usage in key specialties.
• Coordinate with internal stakeholders to deliver outcomes for customers and the business.
• Maintain up-to-date product knowledge for effective communication with customers.
• Collaborate on account management plans and monthly reviews to monitor outcomes.

Skills

Territory management

Sales skills

Relationship building

Medical devices

Education

Tertiary degree in medical/science or business

Tools

CRM software

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

The Role

An exciting opportunity has arisen for a Product Specialist to join our Advanced Surgery team in New Zealand, managing the South Auckland territory (covering Middlemore, Waikato, Hawke's bay, Taranaki). Reporting to the Sales Manager, you will play a key role in driving revenue growth and profitability across both existing and new accounts for our Advanced Surgery portfolio. In this position, you will leverage your strong territory management and commercial skills to execute sales strategies, identify and develop new business opportunities, and nurture long-term customer relationships. You will also be responsible for maximising the market presence and adoption of our Advanced Surgery product portfolio, working collaboratively with internal stakeholders to deliver outstanding outcomes for customers and the business. Candidates with strong clinical foundations, including those at a junior level, are encouraged to apply.

Key Responsibilities

• Achieve communicated sales budgets by penetrating profitable sales of Advanced Surgery products into key targeted accounts within the appointed territory
• Build relationships and networks with clinical and management staff in accounts
• Accurately represent the features and benefits of the specific product specialist portfolio to customers and potential customers
• Maintain profitability within the area of responsibility in consultation with sales and marketing personnel
• Provide market information and any other relevant data as required to maintain a sound understanding of the marketplace
• Identify incremental business opportunities and develop strategies to gain any sales flowing from such opportunities
• Facilitate product presentations to induce product usage in key specialties
• Identify customer needs and personnel responsible to provide in-service and effective use of Baxter’s products
• Ensure up-to-date knowledge of products to facilitate effective and accurate communication with customers
• Maintain documentation and contacts within accounts to enhance business relationships through effective account management
• Collaborate with Baxter Sales Management, Marketing and Product Managers, and Advanced Surgery Manager on the development and progress of account management plans and the achievement of gross profit and revenue growth, with regular reviews to monitor outcomes
• Maintain a complete and detailed understanding of policies and procedures and educate Baxter customers on Baxter policies (e.g., returns goods policy)
• Coordinate with the Customer Service Team to ensure that account ordering needs are met to the customer's requirements
• Provide feedback to the Sales Lead on trends in accounts through the preparation and submission of a monthly report, including market (competitive) intelligence
• Supply new business forecasts to management to ensure materials management adequately meets customer’s needs.

Key Requirements

• Tertiary degree in Medical Science, Healthcare, Business, Management or related fields
• 2-5 years’ experience working in a commercial/sales role within the Medical Devices or Pharmaceutical industry is desirable
• Knowledge and application of effective selling skills, including value added selling techniques and Key Account Management is preferred
• Working knowledge or the Hospital and Healthcare system is highly desirable
• Highly developed interpersonal effectiveness and relationship-building abilities
• Accountable for achieving targets and delivering outstanding customer service
• Collaborative approach and ability to work well with others
• Willingness to travel as required.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

No matter your role at Baxter, your talent, skills, and time has a direct impact on people's lives. Since 1931, we have been at the forefront of innovation by bringing smarter, more personalized care to patients around the world. Now, we're more determined than ever to make a lasting impact as we are redefining healthcare delivery across the care journey. Our Mission to Save and Sustain Lives motivates us as we create a culture in which each of us can succeed. This is where you belong.