Product Operations Associate (NZ)

NextGenEnergyJobs; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Job summary

DroneDeploy is seeking an experienced Operations Specialist to oversee remotely operated robotic systems across multiple shifts and time zones. You will coordinate a distributed team, track tasks, and produce daily performance summaries to guide improvements.

Strong communication and organizational skills are essential, with a focus on safety and scalable processes. You will collaborate with product and engineering to translate frontline feedback into actionable enhancements, and you will

Qualifications

• Strong organizational skills across shifts and remote teams.
• Experience producing reports, metrics, or summaries for stakeholders.
• Excellent verbal and written communication; tailor messages for audiences.
• Coordinate with cross-functional teams and customers to resolve blockers.
• Self-starter with the ability to work independently in a fast-paced environment.
• Detail-oriented and capable of prioritizing critical tasks.
• Curiosity about AI and emerging tech; experience with web apps/tools is a bonus.

Responsibilities

• Operate and monitor robots remotely, ensuring safe, efficient task completion.
• Act as ops voice in product/engineering discussions, providing real-world feedback.
• Coordinate a distributed remote ops team across shifts and time zones.
• Own daily planning, task tracking, and documentation.
• Produce daily summaries and reports on robot performance and trends.
• Maintain playbooks and knowledge bases for scalable processes.
• Resolve blockers with customers and site teams to keep robots operating safely.
• Identify gaps between product intent and real-world usage, driving improvements.
• Leverage AI and automation to streamline workflows and reduce manual work.

Skills

Organizational skills

Reporting experience

Communication skills

Cross-functional coordination

Independent work

Attention to detail

AI curiosity

Web apps/tools experience

Job description

DroneDeploy powers field teams with robotics and AI.

Key Responsibilities

• Operate and monitor robots remotely, ensuring tasks are completed safely and efficiently.
• Act as the ops team voice in product and engineering discussions, providing real-world feedback and validating new features.
• Coordinate a distributed remote ops team: assign tasks, unblock issues, and keep operations running smoothly.
• Own daily planning, task tracking, and documentation across shifts and time zones.
• Produce daily summaries and reports on robot performance, metrics, and operational trends.
• Maintain operational playbooks and knowledge bases for repeatable, scalable processes.
• Work with customers and site teams to resolve daily operational blockers, ensuring robots can operate safely and efficiently.
• Identify gaps between product intent and real-world usage, and turn frontline experience into actionable improvements.
• Leverage AI and automation tools to streamline workflows, detect anomalies, and reduce manual effort.

Requirements

• Strong organizational skills: able to manage tasks, shifts, and workflows across distributed or remote teams.
• Experience producing reports, metrics, or summaries that clearly communicate operational performance to stakeholders.
• Excellent verbal and written communication skills; able to translate technical observations into actionable insights. Can tailor communication for different audiences.
• Able to coordinate with cross-functional teams and work directly with customers or site teams to resolve operational blockers.
• Self-starter with strong problem-solving skills and the ability to work independently in a fast-moving environment.
• Detail-oriented while able to prioritize what matters most; anticipates and mitigates operational risks.
• Curious about emerging technology and AI; excited to experiment, iterate, and optimize workflows. Having built web applications or tools is a bonus.
• Occasionally lift and position robots and related equipment (typically up to 50 lbs / 23 kg).
• Comfortable attaching and securing payloads (e.g., 360° cameras) onto robotic platforms.
• Basic knowledge of construction projects, including the various phases of construction and the operational workings of a job site
• Familiarity with basic scripting, vibe-coding, dashboards, or workflow automation.