Processing - Customer Service Officer - PNTH

Viridian Glass Pty Ltd; Manawatū-Whanganui; On-site; NZD 38,000 - 52,000; Full time

Job summary

Viridian is seeking a Customer Service Officer to join the Palmerston North team for a 4-month maternity cover. You will work closely with customers, internal sales and installs teams, handling orders, quotes and inquiries.

The role runs 8:00am to 4:30pm, Monday to Friday. The ideal candidate has 2–3 years of customer service experience, strong data entry accuracy, excellent communication, and the ability to multi-task under pressure.

Qualifications

• 2-3 years customer service experience required.
• Experience in data entry with high accuracy.
• Excellent written and verbal communication skills.
• Strong time management and multi-tasking ability.
• Exceptional attention to detail in a fast-paced environment.
• Resilient and able to perform under pressure.

Responsibilities

• Data entry - creating and maintaining customer orders and sales quotes.
• Managing pricing and invoicing for supply and installation jobs.
• Responding to customer and sales enquiries via phone and email.
• Proactively contact customers on delivery changes or disruptions.
• Coordinating local driver schedules and deliveries.
• Checking and receiving glass deliveries when required.
• Applying critical thinking to resolve customer enquiries on the first call.

Skills

Customer service

Data entry

Communication

Time management

Attention to detail

Resilience

Job description

Processing - Customer Service Officer - PNTH

At Viridian, we are part of the whole glass process. From processing the material through to installing and watching our glass come to life. Which is why our love of glass flows through everything we do.

Today, we are one of the largest glass suppliers and manufacturers in New Zealand and Australia. We have built our business around celebrating glass with passion. Why? Because we know that natural light creates healthier, happier and more connected spaces. This excites and inspires us, and we want to share it with the world.

Our Company values are: Customer Care: customers at the core of decision making | People Focus: being people focused is being results-driven | Accountability: we keep our word | Performance: The right results count. We believe commitment to safety and excellence is fundamental. We achieve success through innovation, technology and dedication to our customers.

The opportunity!
We are looking for a customer service representative to join our Palmerston North Team! You will be working closely with our customers, and internal sales and installs departments.

This is a fixed term position for 4 months covering maternity leave for one of our staff. The role commences in October! Hours: 8.00am - 4.30pm Monday – Friday.

What will you be doing?

• Data entry - creating and maintaining customer orders and sales quotes
• Managing pricing and invoicing for supply and installation jobs
• Responding to customer and sales enquiries via phone and email
• Proactively contact customers on delivery changes or disruptions
• Coordinating local driver schedules and deliveries
• Checking and receiving glass deliveries when required
• Applying critical thinking to resolve customer enquiries on the first call

The ideal candidate will have:

• A minimum of 2-3 years customer service experience
• Experience in the glass/manufacturing industry (advantageous but not essential)
• Excellent written and verbal communication skills
• Strong data entry accuracy
• Effective time management and the ability to multi-task
• Exceptional attention to detail
• Resilient & excels in pressure situations

Viridian has a strong commitment to workplace, health and safety and the well‑being of our people. Successful candidates will be required to undertake a pre‑employment medical including drug and alcohol screening before a formal offer is made.