Premium Corporate Concierge & Guest Experience

Alberts Auckland Limited; Auckland; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration aligned to経験

Growth opportunities

Work-life balance

Premium CBD workspace

Training & mentorship

Career progression

Exposure to senior leadership

Cross-training opportunities

Collaborative culture

Job summary

Alberts Auckland Limited is seeking a friendly Front of House Concierge to welcome members, tenants and guests across premium workplaces. You will rotate through lobby reception, lounge, meeting rooms, events and club hospitality, providing polished, personal service in a corporate environment.

The role emphasizes relationship-building, strong communication and the ability to anticipate needs while supporting operations across multiple sites in Auckland.

Qualifications

• Hospitality mindset and passion for people
• Experience in premium environments preferred
• Strong communication, warmth and professionalism
• Organised with ability to manage inbox, bookings and walk-ins
• Proficient with Outlook, Word and CRM systems

Responsibilities

• Greet members and visitors by name, making arrivals personal
• Anticipate needs before they’re voiced
• Provide barista coffee for members and guests
• Set up meeting rooms and deliver premium meeting, event and catering service
• Manage the concierge inbox and phones, prioritise requests and coordinate with teams
• Tailor services to members’ needs and preferences
• Collaborate with facilities & property teams to ensure smooth operations
• Keep common areas immaculate with attention to detail
• Build lasting relationships with members to drive engagement across programs and events

Skills

Hospitality mindset

Customer service

Administrative skills

Communication skills

Decision making

Relationship building

MS Outlook/Word/CRM

Barista experience

Team player

Shift flexibility

Tools

CRM systems

Booking management

Job description

Alberts Auckland Limited is seeking a friendly Front of House Concierge to welcome members, tenants and guests across premium workplaces. You will rotate through lobby reception, lounge, meeting rooms, events and club hospitality, providing polished, personal service in a corporate environment.

The role emphasizes relationship-building, strong communication and the ability to anticipate needs while supporting operations across multiple sites in Auckland.