Practice Manager - CareHQ

ProCare; Auckland; On-site; NZD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Phone allowance

Free health insurance

Job summary

CareHQ in New Zealand is seeking an adaptable, hands-on leader to run day-to-day operations, develop the administrative team, and oversee recruitment and workforce planning. You will drive process improvements and help ensure an exceptional experience for patients, clinicians, and partners.

We welcome candidates from diverse backgrounds in healthcare operations or related fields who can lead people, improve processes, and thrive in a fast-moving environment where no two days are the same.

Qualifications

• Proven operational leadership experience.
• Strong people leadership and recruitment capability.
• Knack for improving systems, processes, and workflows.
• Confidence working with data, technology, and business performance metrics.
• Collaborative, hands-on approach and willingness to pitch in where needed.
• Interest in helping shape and grow a modern healthcare service.

Responsibilities

• Lead the day-to-day operations of CareHQ.
• Support and develop the administrative team.
• Oversee recruitment and workforce planning.
• Drive process improvements across operations and admin functions.
• Help ensure an exceptional experience for patients, clinicians, and partners.
• Collaborate across backgrounds in healthcare operations or related fields to deliver results.

Skills

Operational leadership

People leadership

Recruitment

Process improvement

Data analytics

Hands-on leadership

Job description

About the Role: CareHQ is not your typical healthcare organisation, and this isn't your typical Practice Manager role. We're a fast-growing virtual healthcare provider that combines the pace and innovation of a startup with the purpose of improving access to healthcare for patients across Aotearoa. We're looking for an adaptable, hands-on leader who enjoys solving problems, improving systems, and getting stuck in wherever needed. You'll lead the day-to-day operations of CareHQ, support and develop our administrative team, oversee recruitment and workforce planning, drive process improvements, and help ensure an exceptional experience for patients, clinicians, and partners. We're open to candidates from a variety of backgrounds. You may come from healthcare operations, people and culture, business operations, service delivery, payroll, systems administration, data and reporting, or another operational leadership role. What matters most is your ability to lead people, improve processes, and thrive in a dynamic environment where no two days are the same.

You'll Bring

• Proven operational leadership experience
• Strong people leadership and recruitment capability
• A knack for improving systems, processes, and workflows
• Confidence working with data, technology, and business performance metrics
• A collaborative, hands-on approach and willingness to pitch in where needed
• An interest in helping shape and grow a modern healthcare service

Why Join CareHQ?

• Make a meaningful impact on healthcare delivery across New Zealand
• Help shape the future of a growing organisation
• Enjoy variety, autonomy, and the opportunity to lead change
• Competitive salary, phone allowance, free health insurance

If you're looking for a role that combines operations, leadership, systems, people, and continuous improvement in a fast-moving environment, we'd love to hear from you.