Service Manager, Kidz First Ambulatory

Health New Zealand - Te Whatu Ora Counties Manukau; Auckland; On-site; NZD 180,000 - 260,000; Full time

Job summary

Health New Zealand - Te Whatu Ora Counties Manukau seeks an experienced healthcare leader to provide strategic and operational leadership across Kidz First Ambulatory services, reporting to the General Manager, Kidz First Childrens Hospital and Community Health.

You will lead diverse multidisciplinary teams across Manukau Health Park and clinics, driving patient experience, health equity and high-quality service delivery while fostering staff engagement and professional growth.

Qualifications

• Experience leading multidisciplinary healthcare teams in a large complex environment.
• Ability to drive service improvements and patient-centric care.
• Strong people and change management capabilities.

Responsibilities

• Provide strategic and operational leadership across Kidz First Ambulatory services.
• Oversee delivery across multiple sites and community settings.
• Drive patient experience, equity, safety and quality improvements.
• Foster staff engagement, wellbeing and development.

Skills

Leadership

People management

Financial management

Strategic planning

Change management

Education

Tertiary qualification in clinical or business discipline

Postgraduate qualification

Job description

Permanent full time| Monday to Friday |Manukau Health ParkHealth New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

This is an exciting opportunity for an experienced healthcare leader to provide strategic and operational leadership across Kidz First Ambulatory services. Reporting to the General Manager, Kidz First Childrens Hospital and Community Health, you will lead diverse multidisciplinary teams and oversee the effective delivery of services across multiple sites and community settings.

You will be responsible for driving:Excellent patient and whānau experience and a strong culture of careHealth equity and improved outcomes for Māori, Pacific peoples and communities experiencing health disparitiesStaff engagement, wellbeing and development, fostering a culture of kindness, collaboration and professional growthPatient safety, service flow and quality improvementFinancial and operational performance and sustainabilityEffective day-to-day coordination and management across Kidz First Community teams and services

The portfolio includes:General Paediatrics, Developmental Paediatrics, Neurodevelopmental Psychology , delivered at Manukau Health Park and clinics across localities as well as Special Schools and Papakura Marae.Child Development Team- large Allied Health team providing care for tamariki 0-16 yearsHome Care Nursing Acute 7-day in home service for tamariki with acute health needsFleet vehicle management

You will work closely with Clinical Heads, Professional Leads, SMOs, the Clinical Director and General Manager to support high-performing multidisciplinary teams, strengthen service delivery and identify opportunities for innovation and continuous improvement. You will be experienced in working across sectors, engaging with partners in Ministry of Education, Ministry of Social Development and Oranga Tamariki.

About You

We are seeking an accomplished healthcare leader who can bring strong operational, people and strategic leadership to this diverse portfolio.

You will have:A relevant tertiary qualification in a clinical or business disciplineA relevant postgraduate qualificationAt least 5 years management experience in a large and complex healthcare environmentStrong experience in people, financial and change managementA proven ability to build cultures of innovation, accountability, transparency and customer-focused serviceDemonstrated success delivering sustainable service and process improvementsStrong leadership capability, with the ability to engage, empower and develop teams while delivering organisational priorities

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.