Practice Manager

Jobless; Levin, Ōtaki; On-site; NZD 90,000 - 130,000; Full time

Job summary

Totally Vets in the Manawatu region is seeking an experienced Manager to lead our Levin and Otaki clinics. You will oversee clinical and non-clinical teams, drive operational excellence, and partner with the Companion Animal Hub Manager to grow the business while maintaining high standards of client care.

You will champion a positive workplace culture, ensure compliance, manage financial performance, and deliver outstanding service to clients across multiple sites.

Qualifications

• Experience leading teams across multiple veterinary clinics.
• Strong client service delivery and complaint resolution skills.
• Ability to develop and maintain high-performing teams.
• Excellent organisation and administrative abilities.
• Effective communicator and mentor to staff.
• Problem solving and prioritisation under pressure.
• Commitment to positive workplace culture and collaboration.

Responsibilities

• Leadership, coaching and supporting of the Levin and Otaki clinical and non-clinical teams
• Managing clinics operations to ensure day-to-day operations
• Implementation, monitoring and reporting on financial performance and business strategy
• Deliver exceptional customer service and manage client concerns
• Oversee compliance of facilities maintenance and management
• Policy and procedures management
• Ensuring compliance with company policies and procedures
• Promotion and maintaining health and safety standards

Skills

Team leadership

Operations management

Client service

Complaint resolution

Strategic thinking

Communication

People management

Job description

About Totally Vets

Totally Vets is a dynamic veterinary company, providing services and products in the Manawatu, Levin, Horowhenua, Tararua, and Taumarunui areas for companion animals, equine, and production animals.

Our business thrives on talented people providing superior care and advice for the health, wellbeing and performance of animals. Our business is committed to achieving Healthy Animals, Healthy People, Healthy Communities. When you join us, you become part of that effort.

About the Opportunity

We are looking for an experienced and motivated Manager to lead our Veterinary Clinics in Otaki and Levin. This position reports directly to the Companion Animal Hub Manager and has a key leadership role within the company, driving operational excellence, team performance, customer experience and sustainable business growth within the 2 practices.

This opportunity will suit someone who loves nurturing strong team dynamics and ensuring our clients feel genuinely supported at every visit.

Key Responsibilities:

• Leadership, coaching and supporting of the Levin and Otaki clinical and non-clinical teams
• Managing clinics operations to ensure day-to-day operations
• Implementation, monitoring and reporting on financial performance and business strategy
• Deliver exceptional customer service and manage client concerns
• Oversee compliance of facilities maintenance and management
• Policy and procedures management
• Ensuring compliance with company policies and procedures
• Promotion and maintaining health and safety standards

About the Clinics

Levin & Horowhenua Vets is a busy mixed practice. They’ve been serving their community for over 80 years and have a strong and well-regarded production animal team. The companion animal side is equally busy, and the team is very proactive about creating offers that develop and expand their customer base.

Otaki Vets is a change of atmosphere in comparison, they’re a companion animal only clinic, and they embrace their boutique vibe with a small cohesive team. Otaki has ambitious plans for growth while still maintaining their local community feel.

This is a hands-on role for a manager who has a strong business background and experience in leadership to work with teams across multiple sites. You will have previous management experience, ideally within the veterinary or agricultural environment.

About You

You are a confident and approachable leader, who enjoys working alongside your team and helping people succeed within their roles.

Skills and experience you will bring:

• Staff and operational management across multiple sites
• Experience with client service delivery and complaint resolution
• Solid experience in creating and developing a high performing team
• Excellent organisation and administrative skills
• Effective communicator and mentor
• Ability to provide problem solving solutions
• Manage time, prioritise, and work effectively under pressure

Most importantly, you’ll be someone who values strong relationships, collaboration, and creating a positive workplace culture.

About the Area

Levin

One of New Zealand's fastest-growing districts currently, Levin offers affordable living, excellent schooling options, and easy access to both beaches and the Tararua Ranges. Wellington is approximately one hour south, while Palmerston North is just 40 minutes north.

Otaki

Known for its relaxed coastal lifestyle and strong community spirit, Ōtaki offers the best of both worlds. With the beach just minutes away and plenty of opportunities for walking, fishing, horse trekking and outdoor recreation, it is an ideal location for individuals and families seeking a balanced lifestyle.

The full duties are outlined in a position description which is available on request, please contact [e-mail]