Practice Manager

VetPartners Australia and New Zealand; Lower Hutt; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Leadership development

CPD opportunities

Training facilities access

Employee Assistance Program

Parental leave and return-to-workbonus

Health insurance

Staff benefits and Fitness Passport

Job summary

PETVET Lower Hutt is seeking a full-time Practice Manager to lead our clinic’s operations and support the growing veterinary team. You’ll oversee rostering, admin, stock control and facilities while championing patient care and client service.

The role values leadership, hands-on support, and collaboration with leadership to drive performance, development and wellbeing within a busy, purpose-built practice.

Qualifications

• Leadership experience within veterinary, healthcare or customer-focused environments.
• Veterinary Nurse experience is ideal, but not essential.
• Strong organisational and administrative skills to manage multiple priorities.
• Proactive rostering, workflow management and team development.
• Excellent communication and ability to build relationships with clients, team and suppliers.
• Commercial awareness and interest in driving practice performance.
• Hands-on attitude to support the team wherever needed.

Responsibilities

• Lead the day-to-day operations of the clinic.
• Manage rostering, administration, stock control and facility requirements.
• Support recruitment, onboarding and team development.
• Conduct team meetings, training initiatives and performance reviews.
• Drive engagement, wellbeing, health and safety initiatives.
• Work closely with leadership to achieve operational and financial goals.
• Foster a culture focused on exceptional client and patient care.

Skills

Leadership

People leadership

Mentoring

Communication

Organization

Rostering

Team development

Client relationships

Commercial awareness

Hands-on attitude

Job description

Are you a seasoned Veterinary Nurse ready to step into leadership, or an experienced Practice Manager looking for your next challenge?

PETVET Lower Hutthas an exciting opportunity for afull-time Practice Managerto lead our talented team and support the continued success of our thriving clinic.

Our purpose-built 400m² facility provides both first opinion and referral services to the Wellington and Wairarapa regions. Equipped with advanced diagnostic and surgical facilities, including digital radiography, a spacious ultrasound suite, two sterile theatres and a non-sterile theatre, you'll be leading a team committed to delivering exceptional patient care and client service.

We are a collaborative, supportive team that values professional growth, clinical excellence, and creating a positive workplace culture where people love coming to work.

What We're Looking For

A confident and approachable people leader who can motivate, mentor and support team performance

Previous leadership or management experience within veterinary, healthcare or a customer-focused environment. Veterinary Nurse experience is ideal, but not essential

Strong organisational and administrative skills with the ability to manage multiple priorities

A proactive approach to rostering, workflow management and team development

Excellent communication skills and the ability to build strong relationships with clients, team members and suppliers

Commercial awareness and an interest in driving practice performance

A hands‑on attitude with a willingness to support the team wherever needed

The Role Includes

Leading the day-to-day operations of the clinic

Managing rostering, administration, stock control and facility requirements

Supporting recruitment, onboarding and team development

Conducting team meetings, training initiatives and performance reviews

Driving engagement, wellbeing, health and safety initiatives

Working closely with leadership to achieve operational and financial goals

Fostering a culture focused on exceptional client and patient care

What's on Offer?

The opportunity to lead a supportive and passionate team committed to providing exceptional veterinary care

Leadership development and CPD opportunities

Free access to practical training programs through our purpose-built training facilities

Access to our Employee Assistance Program and wellbeing services

Additional paid parental leave and return-to-work bonus

Health insurance after meeting service requirements

Staff benefits and discounts, including Fitness Passport

If you're passionate about leadership, developing people, and making a positive impact on both clients and their pets, we'd love to hear from you.