Practice Manager | PETVET Silverstream

VetPartners; Canterbury; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Leadership CPD

Training facilities access

Employee assistance program

Parental leave & return-to-work bonus

Health insurance after service

Fitness Passport

Job summary

PetVet Silverstream in Upper Hutt, Wellington is seeking a full-time Practice Manager to lead our dedicated team and support the continued success of our thriving small animal clinic. The role focuses on delivering exceptional veterinary care, quality products and outstanding service in a friendly environment.

You will lead day-to-day operations, manage rosters and administration, support recruitment and staff development, and work closely with leadership to meet operational and financial goals

Qualifications

• Leadership or management experience within veterinary, healthcare or customer-focused environments.
• Veterinary Nurse experience is ideal, but not essential.

Responsibilities

• Lead the day-to-day operations of the clinic.
• Manage rosters, administration, stock control and facility requirements.
• Support recruitment, onboarding and employee development.
• Conduct team meetings, performance reviews and training initiatives.
• Promote a positive workplace culture focused on collaboration and client service.
• Work with leadership to achieve operational and financial goals.
• Ensure delivery of outstanding patient care and client experiences.

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Are you a seasoned Veterinary Nurse looking to take the next step into leadership, or an experienced Practice Manager ready for a new challenge?

PetVet Silverstream is seeking a full-time Practice Manager to lead our dedicated team and support the continued success of our thriving small animal clinic in Upper Hutt, Wellington. Our mission is to provide exceptional veterinary care, quality products, and outstanding service in a friendly and caring environment.

We are proud of our close-knit, supportive team and are looking for a leader who can foster a positive culture while ensuring the smooth and efficient operation of the clinic.

What We're Looking For

• A confident and approachable people leader who can motivate, mentor and support team performance
• Previous leadership or management experience within veterinary, healthcare or a customer-focused environment. Veterinary Nurse experience is ideal, but not essential
• Strong organisational and administrative skills with the ability to manage multiple priorities
• A proactive approach to rostering, workflow management and team development
• Excellent communication skills and the ability to build strong relationships with clients, team members and suppliers
• Commercial awareness and an interest in driving practice performance
• A hands-on attitude with a willingness to support the team wherever needed

The Role Includes

• Leading the day-to-day operations of the clinic
• Managing rosters, administration, stock control and facility requirements
• Supporting recruitment, onboarding and employee development
• Conducting team meetings, performance reviews and training initiatives
• Promoting a positive workplace culture focused on collaboration and exceptional client service
• Working closely with leadership to achieve operational and financial goals
• Ensuring the delivery of outstanding patient care and client experiences

What's on Offer?

• The opportunity to lead a supportive and passionate team committed to providing exceptional veterinary care
• Leadership development and CPD opportunities
• Free access to practical training programs through our purpose-built training facilities
• Access to our Employee Assistance Program and wellbeing services
• Additional paid parental leave and return-to-work bonus
• Health insurance after meeting service requirements
• Staff benefits and discounts, including Fitness Passport

If you're passionate about leadership, developing people, and making a positive impact on both clients and their pets, we'd love to hear from you.