Porter - Twizel

Distinction Hotels Group; Twizel; Remote; NZD 30,000 - 36,000; Full time

Benefits offered by this job

Discounted staff accommodation

Job summary

Distinction Mackenzie Country Hotel Twizel is seeking a reliable, professional and guest-focused Porter for the upcoming summer season. This fixed-term role runs from 13 October 2026 to 31 May 2027, offering opportunities to engage with guests and support hotel operations in a beautiful part of the Mackenzie Country.

Key duties include welcoming guests, assisting with luggage, maintaining public areas, and providing information on local attractions.

Qualifications

• Candidates with a genuine passion for guest service and hospitality.
• Friendly, approachable and professional demeanor.
• Excellent communication and interpersonal skills.
• Reliable, punctual and well presented.
• Team player who can work independently.
• Willingness to learn about Twizel and the Mackenzie Country, and to help across hotel duties.

Responsibilities

• Provide a warm, friendly and professional welcome to all guests.
• Assist guests with luggage, arrivals and departures as required.
• Maintain the cleanliness, presentation and appearance of hotel public areas.
• Assist with guest enquiries and provide information about hotel facilities, local attractions and services.
• Ensure guest belongings are handled with care and remain secure.
• Support Front Office and other departments to ensure smooth hotel operation.
• Attend team briefings and meetings as required.
• Report maintenance, operational, security or guest concerns to the Manager on Duty.

Job description

Distinction Mackenzie Country Hotel Twizel is seeking a reliable, professional and guest-focused Porter to join our team for the upcoming summer season.

Fixed Term: 13th October 2026 – 31 May 2027

Key Responsibilities

• Provide a warm, friendly and professional welcome to all guests.
• Assist guests with luggage, arrivals and departures as required.
• Maintain the cleanliness, presentation and appearance of hotel public areas.
• Assist with guest enquiries and provide information about hotel facilities, local attractions and services.
• Ensure guest belongings are handled with care and remain secure.
• Support Front Office and other departments to ensure the smooth operation of the hotel.
• Assist with general hotel duties and reasonable tasks as directed by Management.
• Maintain high standards of personal presentation, punctuality, hygiene and professionalism.
• Attend team briefings and meetings as required.
• Report any maintenance, operational, security or guest concerns to the Manager on Duty.
• Maintain awareness of the security and safety of guests, staff and the hotel.
• Communicate professionally with guests, colleagues and management at all times.

About You

We are looking for someone who:

• Has a genuine passion for guest service and hospitality.
• Is friendly, approachable and professional.
• Has excellent communication and interpersonal skills.
• Is reliable, punctual and well presented.
• Can work effectively as part of a team and independently.
• Has good knowledge of Twizel and the Mackenzie Country, or is willing to learn.
• Is flexible and willing to assist across the hotel as required.
• Has the right to legally work in New Zealand for the duration of the fixed‑term position.

Previous hotel or hospitality experience is preferred but not essential for the right candidate.

Discounted staff accommodation may be available for the successful applicant.